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Dental Receptionist @ Advanced Dental Care of Mount Dora

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Dental Care Alliance

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You should have dental or healthcare office experience, knowledge of HMO/PPO insurance, phone handling skills, and exceptional customer service abilities.
  • You will greet patients, manage appointments, handle calls, address inquiries, maintain records, post payments, and ensure a welcoming atmosphere in the office.

Requirements

  • Experience working in a dental, medical, or other health-care office, preferred
  • Knowledge of insurance plans (HMO/PPO), is a plus
  • Experience answering telephone
  • Must have exceptional customer service skills

Responsibilities

  • The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voice-mail on a daily basis
  • Maintain a clean and friendly waiting area for patients

FAQs

What are the working hours for the Dental Receptionist position?

The working hours are Monday to Friday from 8:00 AM to 5:00 PM.

Is previous experience required for this position?

Yes, candidates must have at least 2+ years of experience working in a dental and/or medical office setting.

What type of benefits does the position offer?

The position offers paid time off (PTO) and a full benefits package.

What are the primary responsibilities of the Dental Receptionist?

The primary responsibilities include greeting patients, scheduling appointments, managing patient files, answering phone calls, and ensuring excellent customer service.

Is knowledge of insurance plans necessary for the role?

While not required, knowledge of insurance plans (HMO/PPO) is considered a plus.

What qualities are important for a successful Dental Receptionist?

Exceptional customer service skills, strong communication skills, and the ability to multitask, prioritize, and follow up are essential for this role.

Will I be responsible for maintaining the waiting area?

Yes, maintaining a clean and friendly waiting area for patients is part of the responsibilities for the Dental Receptionist.

Do I need to have experience with appointment scheduling?

Yes, experience with scheduling appointments is required for this position.

How does the office handle phone calls?

The Dental Receptionist will be responsible for answering telephones, responding to patient inquiries, and checking voicemail daily.

Dental Care Alliance

Science & Healthcare
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

As one of the country’s largest dental support organizations, we have more than 400 affiliated dental practices in 23 states. Founded in 1991 and headquartered in Sarasota, FL, Dental Care Alliance supports more than 400 affiliated dental practices in 22 states, making it one of the largest multi-branded dental support organizations in the country. DCA-affiliated practices provide a full suite of dental services, including general dentistry, hygiene, pediatric dentistry, orthodontics, endodontics, periodontics and oral surgery. Our platform is powerful and cultivates lasting relationships. Experienced, licensed Clinical Directors ensure superior standards of care, and our affiliated dentists share our commitment to practicing with honesty, integrity and compassion. The future is now. We’re committed to continually advancing our offices and clinical teams through ongoing training and access to the latest advancements in treatment and equipment. We provide the support necessary to allow our providers to focus on the one thing that matters most: the patients. We invest in our practices and our teams to empower them to stay focused and committed to quality care. Just as each tooth has a counterpart and a strong support system, we are a team working together toward the common goal of providing patients with an exceptional dental experience. Teamwork is what makes a smile, and it’s how we work. It’s always been our philosophy that happy dentists equal healthy smiles. Our model is optimized for growth. Our mission is superior, streamlined, patient-focused dental care.