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Dental Receptionist @ Main Street Children's Dentistry & Orthodontics of Orange City

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Dental Care Alliance

29d ago

  • Job
    Full-time
    Junior, Mid & Senior Level

AI generated summary

  • You should have dental or healthcare experience, knowledge of insurance plans, phone skills, exceptional customer service, and be bilingual in English and Spanish.
  • You will greet patients, manage appointments, handle calls, address inquiries, maintain records, post charges, and ensure a clean, friendly waiting area for an optimal patient experience.

Requirements

  • - Experience working in a dental, medical, or other health-care office, preferred
  • - Knowledge of insurance plans (HMO/PPO), is a plus
  • - Experience answering telephone
  • - Must have exceptional customer service skills
  • - Must be bilingual (English/Spanish)

Responsibilities

  • The Receptionist is the first line of customer service for all patients and visitors entering our office.
  • They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls.
  • They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voice-mail on a daily basis
  • Maintain a clean and friendly waiting area for patients

FAQs

What are the working hours for the Dental Receptionist position?

The working hours are Monday and Friday from 8:00 AM to 5:00 PM, and Tuesday, Wednesday, and Thursday from 9:00 AM to 5:00 PM, with a lunch break from 1:00 PM to 2:00 PM each day.

Is bilingual proficiency required for this position?

Yes, bilingual proficiency in English and Spanish is required for this position.

What type of customer service skills are necessary for this role?

Exceptional customer service skills are necessary, as the Dental Receptionist will be the first point of contact for patients and visitors.

Is prior experience in a dental or medical office required?

Experience working in a dental, medical, or other healthcare office is preferred but not explicitly required.

Will the Dental Receptionist be responsible for scheduling appointments?

Yes, the Dental Receptionist will be responsible for scheduling future appointments, maintaining the appointment book, and confirming appointments.

What type of insurance knowledge is preferred for this role?

Knowledge of insurance plans, particularly HMO/PPO, is a plus for this role.

What are the main responsibilities of the Dental Receptionist?

Main responsibilities include greeting patients, signing them in, scheduling appointments, handling incoming phone calls, responding to patient questions, posting charges and payments to patient accounts, and maintaining a clean waiting area.

Is the position full-time or part-time?

The position is full-time.

How should candidates apply for the Dental Receptionist position?

Candidates should submit their application as directed in the job listing, typically via the company's careers page or through an online job platform.

Are there opportunities for career advancement in this role?

While the job description does not specify, opportunities for career advancement may be available depending on the candidate's performance and the company's growth.

Dental Care Alliance

Science & Healthcare
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

As one of the country’s largest dental support organizations, we have more than 400 affiliated dental practices in 23 states. Founded in 1991 and headquartered in Sarasota, FL, Dental Care Alliance supports more than 400 affiliated dental practices in 22 states, making it one of the largest multi-branded dental support organizations in the country. DCA-affiliated practices provide a full suite of dental services, including general dentistry, hygiene, pediatric dentistry, orthodontics, endodontics, periodontics and oral surgery. Our platform is powerful and cultivates lasting relationships. Experienced, licensed Clinical Directors ensure superior standards of care, and our affiliated dentists share our commitment to practicing with honesty, integrity and compassion. The future is now. We’re committed to continually advancing our offices and clinical teams through ongoing training and access to the latest advancements in treatment and equipment. We provide the support necessary to allow our providers to focus on the one thing that matters most: the patients. We invest in our practices and our teams to empower them to stay focused and committed to quality care. Just as each tooth has a counterpart and a strong support system, we are a team working together toward the common goal of providing patients with an exceptional dental experience. Teamwork is what makes a smile, and it’s how we work. It’s always been our philosophy that happy dentists equal healthy smiles. Our model is optimized for growth. Our mission is superior, streamlined, patient-focused dental care.