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Department Manager, Hardgoods, Westridge Place

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Sport Chek

Aug 13

  • Job
    Full-time
    Mid & Senior Level
  • Orillia
  • Quick Apply

AI generated summary

  • You must have 3-5 years of retail management experience, strong communication and mentoring skills, results-driven mindset, and basic computer skills. High energy and organization are essential.
  • You will ensure exceptional customer service, manage operations and compliance, deliver training, provide feedback, and promote a positive work environment while achieving performance targets.

Requirements

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
  • Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
  • Exceptional communication and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail management experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

Responsibilities

  • Customer Service
  • Ensure execution of the Customer Experience and provides resolution for all customer concerns.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Operations
  • Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
  • Leads the implementation and execution of standard operating procedures (SOPs)
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
  • Creates efficient store weekly scheduling for both sales and support functions.
  • Training
  • Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours through Huddles, one on ones, and performance management coaching programs.
  • Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
  • Leadership
  • Acts as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
  • Effectively problem solve, delegate and follow-up on tasks assigned to team Members.
  • Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

FAQs

What responsibilities does the Department Manager for Hardgoods have regarding customer service?

The Department Manager is responsible for ensuring the execution of the Customer Experience and providing resolution for all customer concerns, as well as offering an exceptional omni-channel experience by fulfilling eCommerce orders within defined service levels.

What are the operational duties of the Department Manager in terms of store compliance?

The Department Manager is responsible for executing visual compliance standards, store maintenance, pricing standards, and implementing standard operating procedures. They also ensure compliance with corporate LP, Cash and Audit policies, and manage inventory control to meet annual shrink targets.

What kind of training responsibilities does the Department Manager hold?

The Department Manager is tasked with providing continuous feedback and coaching to team members based on performance metrics, creating development plans for staff, and conducting ongoing coaching to improve team performance.

What qualities and experience are required for the Department Manager position?

Candidates are expected to have 3-5 years of retail management experience, a proven ability to coach and develop teams, exceptional communication and organizational skills, and a results-driven approach with high energy and enthusiasm.

How does the Department Manager contribute to maintaining a positive work environment?

The Department Manager acts as a brand ambassador, promotes a positive and motivating work culture, effectively solves problems, delegates tasks, and maintains SportChek's performance management expectations, including providing feedback and coaching.

Is there a commitment to diversity and inclusion within the company?

Yes, Sport Chek is committed to fostering an environment where diversity, inclusion, and equity thrive, treating individuals with dignity and respecting various differences such as religion, nationality, gender, and more.

What accommodations are available for candidates during the application process?

Sport Chek welcomes candidates from equity-seeking groups and encourages individuals needing accommodation during the application or interview process to inform the company, which will work with them to meet their needs.

What is the main focus of the Department Manager's role at Sport Chek?

The main focus of the Department Manager's role is to lead the department effectively, ensure outstanding customer service, manage operations efficiently, and foster a positive, inclusive team environment.

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Sport Chek

Find what moves you

Manufacturing & Electronics
Industry
1001-5000
Employees

Mission & Purpose

Find what moves you. At Sport Chek, we believe that sport is whatever moves you. It shouldn’t be bound by rulebooks or live within set lines and lanes. It’s not limited to what happens on the court, rink, field or track. Because it’s not just about what you’re doing, but how you’re feeling. Alive. Exhilarated. Renewed. Sport is more than its traditional definitions. It has the power to shape your style, your relationships, your mind, and ultimately, it’s part of who you are. Sport Chek is Canada’s health and wellness destination for looking well, feeling well, and performing well. Our role is to help motivate Canadians to get moving and help them achieve their wellness goals. As Canada’s leading health and wellness destination, Sport Chek understands better than anyone the role sports and activity play in the lives of Canadians. We want to inspire our customers to live an active lifestyle by making sports and activity more fun, approachable and inclusive. With over 190 stores across Canada, Sport Chek is the destination for FGL Sports, providing customers with both brand name and private brand products.