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Department Manager - NNUH 2

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Serco

6d ago

  • Job
    Full-time
    Entry Level
  • Healthcare
    Facilities Management
  • Norwich

AI generated summary

  • You need cleaning experience, BICS accreditation, knowledge of health and safety, good communication and customer care skills, and flexibility. Complete mandatory training as required.
  • You will provide cleaning services, maintain hygiene standards, manage waste disposal, ensure equipment safety, support team members, and follow health and safety procedures.

Requirements

  • Cleaning experience.
  • Basic skills training, including accreditation by British Institute of Cleaning Science.
  • Full knowledge of Serco and Trust working practices and procedures and Health and Safety requirements.
  • Good communication skills, e.g., communicating with colleagues and supervisors, Trust staff and patients where necessary.
  • Good customer care skills, e.g., for communicating with Trust staff and patients.
  • Completing of mandatory training, e.g., manual handling/risk assessment/fire safety training.
  • Must be flexible and adaptable.

Responsibilities

  • Present a domestic cleaning service to patients and staff within the Trust as defined in Service Level Specifications and Standard Operating Procedures.
  • Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the client or Serco and Environment Audits.
  • Clean floors, work surfaces, furnishings, and related equipment manually and by use of machines, understanding and adhering to work schedules and Standard Operating Procedures.
  • Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly.
  • Ensure that all equipment and materials required to perform all cleaning tasks are maintained in a hygienic and safe condition and any deviation in store levels or suitability of equipment is reported to the Team Leader for action.
  • Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks.
  • Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Trust policies and procedures.
  • Participate as a full member of the team, e.g., supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
  • Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.

FAQs

What are the working hours for this position?

The working hours for this position are full-time at 37.5 hours per week, from Monday to Friday, 07:00 to 15:00 hours.

What is the salary for the Domestic Assistant role?

The salary for the Domestic Assistant role is £12.08 per hour, in line with Agenda for Change, plus Serco benefits.

What are the main responsibilities of a Domestic Assistant?

The main responsibilities include maintaining a hygienic and clean environment, cleaning to a hygienic standard, managing clinical and domestic waste, maintaining equipment, adhering to health and safety standards, and participating as part of a team.

Is previous cleaning experience required for this role?

Yes, cleaning experience is required, along with basic skills training, including accreditation by the British Institute of Cleaning Science.

What kind of training and development opportunities are available?

We offer a wide range of learning opportunities including over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

What benefits does Serco offer to employees?

Serco offers competitive salaries with annual reviews, a contributory pension scheme, 27 days of annual leave plus bank holidays, a 24/7 Employee Assistance Programme, discounts across retailers, a ShareSave scheme, and a paid volunteering day among other benefits.

Are there opportunities for team participation in this role?

Yes, the role involves participating as a full member of the team, supporting and training other staff, and engaging in team meetings.

Is there a requirement for flexibility in this job role?

Yes, the position requires being flexible and adaptable to cover different tasks and support team members as needed.

How does Serco support employees with disabilities?

Serco is a Disability Confident Leader employer and is committed to employing and retaining people with disabilities, offering opportunities for disabled applicants who meet the minimum criteria to demonstrate their abilities at an interview.

Who should current employees inform about their application?

All Serco employees must ensure that their current line manager is aware of their application.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride