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Department Manager - Prada Beverly Hills

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Prada Group

3mo ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Beverly Hills

AI generated summary

  • You must have passion, business acumen, leadership skills, customer service focus, problem-solving ability, attention to detail, market/product knowledge, luxury/fashion interest, and a degree in Business/Retail Management is a plus. Be confident, organized, and multilingual.
  • You will lead a team to drive sales, provide top-notch customer service, train staff, analyze performance, and ensure the department's visual presentation is top-notch at Prada Beverly Hills.

Requirements

  • Passion and knowledge of the managed product category
  • Business driven
  • Team player with the ability to lead and influence peers
  • Strong customer service approach
  • Natural ability to serve our client
  • Confident, enthusiastic and positive
  • Problem solving
  • Organized and detail oriented
  • Market and product knowledge/passion
  • Business/Retail Management degree or equivalent is a plus
  • Interest in luxury/fashion, art and design
  • English a must other languages a plus

Responsibilities

  • BUSINESS:
  • Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
  • Analyze the department performance and define the actıons required for achıeving the busıness objectıves.
  • Give commercial suggestions to SM.
  • Drive the team to exceed their KPIs.
  • Be constantly up-to-date on market trend and share ınsıghts wıth relevant functıons.
  • Foster the ecommerce channel development.
  • CUSTOMER:
  • Ensure high levels of customer satisfaction through excellent service.
  • Strengthen customer loyalty by engagıng and supporting the sales team ın clientelıng actıvıties and gains new local customers to grow department sales.
  • TEAM:
  • Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
  • Identify hıgh potentıal collaborators for internal development opportunities.
  • Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
  • RETAIL:
  • Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs.
  • Provıde feedback and focused suggestions on department needs to the Store Manager.
  • Guarantee the vısual presentatıon of his/her department.
  • Ensure effectıve and effıcıent back-of-house organization for the department and is responsible for the protectıon of the company’s assets as well as the staff grooming standards to be ensured.

FAQs

What is the main purpose of the Department Manager at Prada Beverly Hills?

The main purpose of the Department Manager at Prada Beverly Hills is to be a Company Brand Ambassador and to achieve all the qualitative and quantitative objectives of the product category department assigned. This includes managing and motivating the department team to achieve sales targets, ensuring exceptional client service, and being present on the sales floor to oversee department activities.

What are the key responsibilities of the Department Manager at Prada Beverly Hills?

The key responsibilities of the Department Manager at Prada Beverly Hills include driving business objectives by analyzing department performance, providing commercial suggestions, and exceeding KPIs. They are also responsible for ensuring high levels of customer satisfaction, strengthening customer loyalty, training and inspiring the sales team, and maintaining in-depth product knowledge within the department.

What skills and qualifications are required for the Department Manager position at Prada Beverly Hills?

The Department Manager at Prada Beverly Hills should have a passion and knowledge of the managed product category, be business-driven, a team player with leadership abilities, have strong customer service skills, be organized and detail-oriented, and have a degree in Business/Retail Management or equivalent. They should also have an interest in luxury/fashion, art, and design, and be fluent in English with knowledge of other languages considered a plus.

Prada Group

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit. The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church’s, Car Shoe, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 612 stores as well as e-commerce channels, selected e-tailers, and department stores around the world. The Group, which also operates in the eyewear and fragrances sector through licensing agreements, has 24 owned factories and approximately thirteen thousand employees. The company is listed on the Hong Kong Stock Exchange as 1913.HK.