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Deputy Manager

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Topps Tiles

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Belfast

AI generated summary

  • You have retail leadership experience, exceed sales targets, create exceptional customer experiences, coach your team, and possess strong business acumen. Flexibility for hours and travel is needed.
  • You will manage a store team, drive sales, ensure store presentation, build customer relationships, train staff, improve customer experiences, and assist with deliveries and tile handling.

Requirements

  • - You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets.
  • - You know the ingredients that make for magical customer experiences – and you’re able to get the best out of team members to make it happen.
  • - You’re can-do, will-do, someone who rolls up their sleeves while leading by example.
  • - You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge.
  • - You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
  • - You’ll need the flexibility to cover store opening hours including weekends.
  • - You are flexible to work in alternative locations if required.

Responsibilities

  • - Inspire, manage and develop a small store team
  • - Drive sales and profitability while delivering outstanding customer service
  • - Ensure that your store works like clockwork and is beautifully presented
  • - Help team members to become product experts and give them the confidence to make the most of sales opportunities
  • - Build strong relationships with our retail and trade customers through coaching, training, or sharing experiences
  • - Constantly look for exciting new ways to improve your store and the customer experience
  • - Use leading-edge technology to inspire customers in their style choices
  • - Get creative and help with traders
  • - Lift tiles and put away deliveries

FAQs

Do I need to have experience with tiles to apply for the Deputy Manager position?

No, you don't need to know about tiles to work in a Topps Tiles store.

What qualities are you looking for in a candidate for the Deputy Manager role?

We are looking for someone with retail experience, strong leadership skills, a passion for customer service, and the ability to exceed sales and profit targets.

Will I be involved in coaching and training team members?

Yes, as a Deputy Manager, you will help team members become product experts and provide coaching, training, and support.

Is there an opportunity for career progression in this role?

Yes, we are committed to promoting talent from within and provide support for building a rewarding career with individual development plans and training.

What are the working hours for the Deputy Manager position?

You will need to be flexible to cover store opening hours, including weekends, but there are no evening shifts, and you will not work on Christmas Eve or Boxing Day.

What benefits do you offer to Deputy Managers?

We offer uncapped personal commission, company bonus schemes, a generous staff discount, pension, life assurance, increasing holiday allowance with length of service, and other benefits.

Are there any physical tasks involved in the Deputy Manager job?

Yes, lifting tiles and putting away deliveries are part of the job responsibilities.

Is there a focus on customer experience in this role?

Absolutely! Delivering outstanding customer service and creating magical customer experiences are key responsibilities for the Deputy Manager.

Do I need to work at multiple locations?

Yes, flexibility to work in alternative locations if required is necessary.

What is the company culture like at Topps Tiles?

Our culture recognizes hard work and rewards great results, fostering a supportive environment with opportunities for personal and professional growth.

Topps Tiles

Retail & Consumer Goods
Industry
1001-5000
Employees
1963
Founded Year

Mission & Purpose

Our relentless focus on inspiring customers through our love of tiles, combined with our world-class levels of customer service, has characterised the last 60 years.