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Deputy Manager

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Topps Tiles

15d ago

  • Job
    Full-time
    Mid & Senior Level
  • Wolverhampton

AI generated summary

  • You have retail experience, lead teams, exceed sales targets, focus on customer service, coach staff, possess business acumen, and are flexible with hours and locations.
  • You will manage a store team, drive sales, ensure excellent customer service, inspire creative choices, improve store operations, and assist with deliveries and inventory tasks.

Requirements

  • First things first: you don’t need to know about tiles to work in a Topps Tile store.
  • You don’t need to be someone who spends all their spare time DIYing.
  • If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager.
  • You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets.
  • You know the ingredients that make for magical customer experiences – and you’re able to get the best out of team members to make it happen.
  • You’re can-do, will-do, someone who rolls up their sleeves while leading by example.
  • You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge.
  • You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
  • You’ll need the flexibility to cover store opening hours including weekends.
  • We do ask that you are flexible to work in alternative locations if required.

Responsibilities

  • Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service.
  • As well as making sure that your store works like clockwork and is beautifully presented, you’ll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers.
  • You’ll constantly be looking for exciting new ways to improve your store and the customer experience.
  • By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers’ projects to come to life.
  • No two days are the same, one minute you could be getting creative, the next helping with our traders.
  • Lifting tiles is part of the job as is putting away deliveries!

FAQs

What qualifications do I need to apply for the Deputy Manager position?

While specific qualifications are not mentioned, prior retail experience and a proven track record of leading teams and exceeding sales and profit targets are essential. A passion for exceptional customer service is also important.

Is prior knowledge of tiles necessary for this role?

No, you do not need to have knowledge about tiles to work as a Deputy Manager at Topps Tiles.

What are the primary responsibilities of a Deputy Manager?

As a Deputy Manager, you will inspire, manage, and develop the store team, drive sales and profitability, ensure outstanding customer service, and support the store operations.

Will I receive training and support in this role?

Yes, Topps Tiles is committed to promoting talent from within and offers plenty of training and individual development plans to help you build a rewarding career.

Is there a commission structure for sales performance?

Yes, there is an uncapped personal commission and company bonus scheme that allows you to share in the company's success and increase your base wage.

What is the company culture like at Topps Tiles?

Topps Tiles fosters a culture where hard work is recognized and great results are rewarded. They prioritize customer experiences and team development.

Are there any specific work hours for the Deputy Manager position?

Yes, you will need to be flexible to cover store opening hours, including weekends, but there are no evening shifts or work required on Christmas Eve or Boxing Day.

What benefits are offered to Deputy Managers?

Benefits include a generous staff discount, Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service, and a wide range of other benefits.

Can I expect opportunities for advancement within the company?

Yes, Topps Tiles is committed to promoting from within and offers great career opportunities, supported by development plans and training.

Do I need any creative skills for the Deputy Manager role?

While not mandatory, having an interest in interior design or creativity can enhance your ability to inspire customers in their style choices and improve their shopping experience.

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Topps Tiles

Retail & Consumer Goods
Industry
1001-5000
Employees
1963
Founded Year

Mission & Purpose

Our relentless focus on inspiring customers through our love of tiles, combined with our world-class levels of customer service, has characterised the last 60 years.