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Deputy Manager

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Topps Tiles

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • London

AI generated summary

  • You have retail experience, team leadership skills, a track record of exceeding sales, a passion for customer service, business acumen, and flexibility to work in different locations.
  • You will manage a store team, drive sales, ensure excellent customer service, enhance store presentation, build customer relationships, and assist with deliveries and inventory tasks.

Requirements

  • - You’ve worked in retail
  • - You’ve led teams
  • - You can show us where you’ve exceeded sales and profit targets
  • - You know the ingredients that make for magical customer experiences
  • - You’re able to get the best out of team members
  • - You’re can-do, will-do
  • - You roll up your sleeves while leading by example
  • - You do everything you can to help your team members
  • - You coach them, support them, share advice and knowledge
  • - You’re commercially switched on
  • - You have business acumen to keep ahead of your competition
  • - You can set your store apart
  • - You are flexible to work in alternative locations if required

Responsibilities

  • - Inspire, manage and develop a small store team
  • - Drive sales and profitability while delivering outstanding customer service
  • - Ensure that your store works like clockwork and is beautifully presented
  • - Help team members to become product experts and give them the confidence to make the most of sales opportunities
  • - Build strong relationships with our retail and trade customers through coaching, training, or sharing experiences
  • - Look for exciting new ways to improve your store and the customer experience
  • - Inspire customers in their style choices using leading edge technology
  • - Get creative and assist with our traders
  • - Lift tiles and put away deliveries

FAQs

Do I need to have prior knowledge about tiles to apply for the Deputy Manager position?

No, you don’t need to know about tiles to work in a Topps Tiles store.

What are the main responsibilities of a Deputy Manager?

As a Deputy Manager, you will inspire, manage, and develop the store team, drive sales and profitability, deliver outstanding customer service, and ensure the store is well-presented.

Is experience in retail required for this position?

Yes, you should have experience working in retail and have led teams in order to be successful in this role.

What qualities do you look for in a Deputy Manager?

We look for someone who is can-do, will-do, is commercially switched on, knows how to create magical customer experiences, and can get the best out of team members.

Are there any special bonuses or incentives for this role?

Yes, there is uncapped personal commission and company bonus schemes that allow you to share in our success and increase your base wage.

What are the working hours for the Deputy Manager position?

You will need to be flexible to cover store opening hours, including weekends, but there is no evening work and no working on Christmas Eve or Boxing Day.

Does Topps Tiles provide opportunities for career advancement?

Yes, we are committed to promoting talent from within and offer individual development plans and training to support your career growth.

What benefits does Topps Tiles offer to its employees?

We offer a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service, and a wide range of other benefits.

Am I required to lift tiles and manage deliveries as part of my duties?

Yes, lifting tiles and managing deliveries are part of the responsibilities of the Deputy Manager role.

Will I need to work at different locations?

Yes, you may be required to be flexible and work in alternative locations if necessary.

Topps Tiles

Retail & Consumer Goods
Industry
1001-5000
Employees
1963
Founded Year

Mission & Purpose

Our relentless focus on inspiring customers through our love of tiles, combined with our world-class levels of customer service, has characterised the last 60 years.