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Deputy Manager

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Ryman

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Brighton & Hove

AI generated summary

  • You should have a passion for the brand, a customer-focused mindset, strong communication skills, adaptability, and a drive for results, along with a dedication to personal and team development.
  • You will handle customer complaints, drive service culture, manage sales targets, control costs, build team relationships, recruit talent, plan resources, and foster coaching within the store.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to positively adapt to change, every day is different and the pace is fast
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location

Responsibilities

  • Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
  • Manage and minimise all controllable costs efficiently and within planned budgets
  • Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
  • Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours
  • Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
  • Drive a culture of coaching and development within the store

FAQs

What is the working hours for the Deputy Manager role?

The Deputy Manager role involves working 37.5 hours per week.

What are the primary responsibilities of a Deputy Manager at Ryman?

The Deputy Manager will be responsible for driving turnover and revenues, managing customer service, handling complaints, supporting team performance, managing costs, and building relationships with peers and support departments.

What qualities are Ryman looking for in a Deputy Manager?

Ryman is looking for candidates with a passion for the brand, enthusiasm for exceeding customer expectations, strong communication skills, self-motivation, and the ability to adapt to change.

Is there a process for employee development and training in this role?

Yes, Ryman offers a training program to help you excel in your role and provides opportunities for apprenticeships to further develop your skills.

Does Ryman offer any employee benefits?

Yes, Ryman offers a competitive pay package, a pension scheme, generous holidays, wellness support, discounts, a Cycle2Work scheme, and recognition awards.

Are there opportunities for career progression within Ryman?

Yes, Ryman supports the growth and development of its employees, offering training, apprenticeships, and a culture of coaching.

Is experience in retail management required for this position?

While prior experience in retail management is beneficial, Ryman values passion and drive, and they may consider candidates with a strong track record in customer service and team leadership.

What does Ryman do to promote inclusivity in the workplace?

Ryman is committed to creating inclusive teams and celebrates diversity by following the guidelines of the Equality Act, encouraging everyone to be themselves at work.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.