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Deputy Manager

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Topps Tiles

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You have retail experience, strong leadership skills, a passion for customer service, business acumen, and flexibility for hours and locations.
  • You will manage a store team, drive sales, enhance customer service, inspire creativity in design choices, improve store presentation, and assist with deliveries while engaging with retail and trade customers.

Requirements

  • First things first: you don’t need to know about tiles to work in a Topps Tile store.
  • And you don’t need to be someone who spends all their spare time DIYing.
  • If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager.
  • You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets.
  • But more than anything, you know the ingredients that make for magical customer experiences – and you’re able to get the best out of team members to make it happen.
  • You’re can-do, will-do, someone who rolls up their sleeves while leading by example.
  • You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge.
  • You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
  • You’ll need the flexibility to cover store opening hours including weekends.
  • We do ask that you are flexible to work in alternative locations if required.

Responsibilities

  • Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service.
  • As well as making sure that your store works like clockwork and is beautifully presented, you’ll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers.
  • You’ll constantly be looking for exciting new ways to improve your store and the customer experience.
  • By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers’ projects to come to life.
  • No two days are the same, one minute you could be getting creative, the next helping with our traders.
  • Lifting tiles is part of the job as is putting away deliveries.

FAQs

Do I need to have experience with tiles to apply for this position?

No, you don't need to know about tiles to work in a Topps Tiles store.

What are the primary responsibilities of a Deputy Manager?

As a Deputy Manager, you will inspire, manage, and develop a small store team, drive sales and profitability, ensure outstanding customer service, and improve the store's overall experience.

Is knowledge of interior design necessary for this role?

While it is not necessary, having an interest in interior design or being a creative person will help you inspire customers in their style choices.

What kind of support can I expect in my career development?

You will be well-supported to build a rewarding career with an individual development plan and have access to lots of training opportunities.

Are there opportunities for bonuses and commission?

Yes, there are uncapped personal commission and company bonus schemes that will substantially increase your base wage.

Will I have to work evenings or on holidays?

No, there are no evening work requirements, and you will not work on Christmas Eve or Boxing Day.

What benefits do you offer to employees?

Benefits include a generous staff discount, a Share Save scheme, pension and life assurance, increasing holiday allowance with length of service, and a wide range of other benefits.

Do I need to be flexible with my working location?

Yes, you are asked to be flexible to work in alternative locations if required.

Will I be leading a large team?

No, you will be managing and developing a small store team.

What is the company culture like at Topps Tiles?

The culture values hard work, recognizes great results, and is focused on promoting talent from within.

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Topps Tiles

Retail & Consumer Goods
Industry
1001-5000
Employees
1963
Founded Year

Mission & Purpose

Our relentless focus on inspiring customers through our love of tiles, combined with our world-class levels of customer service, has characterised the last 60 years.