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Deputy Manager

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Topps Tiles

28d ago

  • Job
    Full-time
    Mid & Senior Level

AI generated summary

  • You need retail experience, leadership skills, a passion for customer service, business acumen, flexibility for hours and locations, and a track record of exceeding sales targets.
  • You will manage the team, drive sales, enhance customer experience, inspire creativity, maintain store presentation, and assist with deliveries and traders.

Requirements

  • First things first: you don’t need to know about tiles to work in a Topps Tile store.
  • And you don’t need to be someone who spends all their spare time DIYing.
  • If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager.
  • You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets.
  • But more than anything, you know the ingredients that make for magical customer experiences – and you’re able to get the best out of team members to make it happen.
  • You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
  • You’ll need the flexibility to cover store opening hours including weekends.
  • We do ask that you are flexible to work in alternative locations if required.

Responsibilities

  • Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service.
  • As well as making sure that your store works like clockwork and is beautifully presented, you’ll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers.
  • You’ll constantly be looking for exciting new ways to improve your store and the customer experience.
  • By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers’ projects to come to life.
  • No two days are the same, one minute you could be getting creative, the next helping with our traders.
  • Lifting tiles is part of the job as is putting away deliveries!

FAQs

What are the main responsibilities of a Deputy Manager at Topps Tiles?

As a Deputy Manager, you will inspire, manage, and develop a small store team, drive sales and profitability, deliver outstanding customer service, assist in training team members, and constantly look for ways to improve the store and customer experience.

Is prior knowledge of tiles required for this position?

No, you do not need to know about tiles to work at Topps Tiles; a passion for exceptional customer service and retail experience is what matters most.

What kind of experience is required for the Deputy Manager role?

Applicants should have experience in retail, have led teams, and be able to demonstrate a track record of exceeding sales and profit targets.

What type of support will be provided for personal career development?

Topps Tiles is committed to promoting talent from within and will provide support through individual development plans and extensive training opportunities.

What are the working hours and flexibility expected for this role?

You will need to be flexible to cover store opening hours, including weekends, but there is no evening work required and no working on Christmas Eve or Boxing Day.

Are there any incentives or rewards for performance in this role?

Yes, the company offers uncapped personal commission, company bonus schemes, and a generous staff discount, among other benefits, to reward hard work and great results.

How does Topps Tiles view teamwork and employee morale?

Topps Tiles values a positive environment where customers enjoy shopping and colleagues appreciate working, making teamwork and employee morale a priority.

What additional benefits does Topps Tiles offer to its employees?

Benefits include a Share Save scheme, pension and life assurance, holiday allowance that increases with service length, and a range of other employee benefits.

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Topps Tiles

Retail & Consumer Goods
Industry
1001-5000
Employees
1963
Founded Year

Mission & Purpose

Our relentless focus on inspiring customers through our love of tiles, combined with our world-class levels of customer service, has characterised the last 60 years.