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Deputy Manager

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Ryman

21d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should be passionate, enthusiastic, and driven to exceed customer expectations, with strong communication skills, adaptability, and a commitment to learning and teamwork. Flexibility is essential.
  • You will manage customer interactions, drive sales and service excellence, control costs, build team relationships, recruit talent, and foster a coaching culture.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to positively adapt to change, every day is different and the pace is fast
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location

Responsibilities

  • Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
  • Manage and minimise all controllable costs efficiently and within planned budgets
  • Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
  • Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours
  • Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
  • Drive a culture of coaching and development within the store

FAQs

What are the main responsibilities of a Deputy Manager at Ryman?

As a Deputy Manager, you will be responsible for driving turnover and revenues, managing financial KPIs, handling customer complaints, ensuring excellent customer service, supporting team performance, managing costs, building relationships with peers, recruiting and developing staff, planning store resources, and fostering a culture of coaching and development.

What qualities are we looking for in a candidate?

We are looking for someone who is passionate about the Ryman brand, enthusiastic about exceeding customer expectations, driven and focused on results, self-motivated, adaptable to change, and has strong communication and collaboration skills.

What type of training and development opportunities does Ryman offer?

Ryman offers a training program to help you excel in your role, as well as opportunities through our apprenticeship programs for continuous skills development.

Is there a specific focus on customer service in this role?

Yes, driving a culture of excellent customer service is a key responsibility of the Deputy Manager, as well as handling customer complaints professionally and ensuring team members engage enthusiastically with customers.

What benefits do employees receive?

Employees receive a competitive pay package, a company pension scheme, a generous holiday allowance, an extra wellbeing day, access to mental health support, exclusive discounts, and opportunities for long service and recognition awards.

Does this position require flexibility in working hours?

Yes, the Deputy Manager role requires flexibility towards working hours and location to meet the demands of the store.

How many stores does Ryman currently operate?

Ryman operates over 200 locations as well as a thriving website and app.

What is Ryman's stance on diversity and inclusion?

Ryman is an equal opportunities employer and is committed to recruiting a diverse workforce while creating inclusive teams that celebrate differences and encourage everyone to be themselves at work.

Will I be required to perform duties outside of the listed responsibilities?

Yes, the job description is not exhaustive, and you may be required to carry out other duties as needed.

What qualities contribute to success in this role?

Success in the role of Deputy Manager is attributed to having a passion for retail, dedication to customer service, strong leadership and coaching abilities, effective communication skills, and the drive to achieve sales and performance targets.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.