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Deputy Manager- Covent Garden

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Barbour

8d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • London

AI generated summary

  • You need retail supervisory experience, strong leadership, people management skills, commercial awareness, conflict resolution ability, teamwork focus, attention to detail, and flexible hours.
  • You will assist in daily store operations, manage staff performance, resolve issues, train employees, oversee merchandising, and motivate the team while ensuring excellent customer service.

Requirements

  • Experience in a similar retail supervisory role.
  • Strong Minded with an authoritative nature.
  • Excellent people management skills.
  • Commercial awareness.
  • Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
  • Capable of working under pressure.
  • Ability to foster teamwork and keep morale high.
  • Attention to small details.
  • Ability to help educate and assist with the growth of others.
  • Flexibility on working hours is essential.

Responsibilities

  • Assist with running the store on a daily basis, in support of the Store Manager, to ensure all staff are performing to the expected standard.
  • Managing performance and dealing with staff issues.
  • Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
  • Delegating tasks to the sales team.
  • Experience in planning / executing stock counts.
  • Understanding of visual merchandising.
  • Supervising employees and providing additional training and coaching when needed.
  • Handling resolving issues and escalated customer complaints.
  • Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
  • Understand customer care and selling skills and be able to generate enthusiasm within the team.
  • Motivating employees to perform well.
  • Maintaining strong communication throughout the store.

FAQs

What is the job title for this position?

The job title is Deputy Manager at the Covent Garden Store.

What are the essential duties and responsibilities of the Deputy Manager?

The essential duties include assisting with daily store operations, managing staff performance, acting as a role model, delegating tasks, executing stock counts, understanding visual merchandising, supervising employees, resolving customer complaints, and maintaining strong communication.

Is previous experience required for this role?

Yes, experience in a similar retail supervisory role is required.

What skills are important for the Deputy Manager position?

Important skills include excellent people management skills, strong-minded authoritative nature, commercial awareness, ability to handle disputes, resilience under pressure, teamwork fostering, attention to detail, and the ability to educate and assist others.

Are there any specific working hour requirements?

Yes, flexibility on working hours is essential for this position.

What benefits are offered to employees in this role?

Benefits include staff discount, staff uniform, life insurance, healthcare cash plan, 25 days of holiday (increasing with length of service) plus bank holidays, a refer-a-friend bonus scheme, and wellbeing support.

Where is the Deputy Manager position located?

The position is located at the Barbour Covent Garden Store.

Who is the founder of Barbour?

The founder of Barbour is John Barbour.

Is the Barbour company privately owned?

Yes, Barbour is a family-owned business currently in its fifth generation.

When was Barbour founded?

Barbour was founded in 1894.

Is this position supportive of staff learning and growth?

Yes, the Deputy Manager is expected to help educate and assist with the growth of other employees.

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Barbour

Global brand defining the essence of British style since 1894.

Retail & Consumer Goods
Industry
501-1000
Employees
1894
Founded Year

Mission & Purpose

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. These first weatherproof items quickly established Barbour’s reputation for innovation and quality. Today, Barbour remains a fifth generation family business. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand offering a wardrobe of stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. The iconic wax jackets continue to be made by hand in Barbour's factory in South Shields. Barbour International, the collection for men and women inspired by Barbour’s motorcycle heritage established in 1936, is now a separate stand alone brand with its own identity. The proud holder of three Royal warrants, Barbour is sold in over 40 countries worldwide, including Europe, the US and Japan. Each year approximately 25,000 wax jackets are sent back to Barbour to be repaired, rewaxed or altered. This unique service means a Barbour wax jacket can last a long long time.