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Deputy Store Manager

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Clarks

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Liverpool

AI generated summary

  • You must have retail experience, strong communication skills, the ability to inspire your team, proficiency in retail IT, and a knack for handling customer service issues effectively.
  • You will lead by example in customer service and sales, manage the shop floor, support your team, and create unique customer experiences while preparing for more senior roles.

Requirements

  • You’ll have shown your abilities in retail before—that’s why you’ll be confident stepping into the role of Sales and Service Manager.
  • A great communicator, you’ll inspire your team to smash their targets and build great relationships throughout the business.
  • Using retail IT, building rapport and handling customer service issues often all at once, your energy will make you an asset to the team (able to deputise for the manager when required) and you’ll be looking at more senior roles before long.

Responsibilities

  • As a Sales and Service Manager, you’ll set a shining example of customer service and sales performance for your team.
  • Running the shop floor, merchandising and supporting your team, the unique customer experiences you’ll create demonstrate why Clarks stores hold such a special place on the high street for two centuries.
  • Your energy will make you an asset to the team (able to deputise for the manager when required) and you’ll be looking at more senior roles before long.

FAQs

What is the role of a Deputy Store Manager at Clarks?

The Deputy Store Manager, known as the Sales & Service Manager, is responsible for leading the team, ensuring exceptional customer service and sales performance, merchandising, and creating unique customer experiences.

What benefits do employees receive at Clarks?

Employees receive a performance bonus, free shoes, a discount card for additional pairs of Clarks shoes, access to an Employee Assistance Programme, flexible family leave, maternity/adoption cover, education grants, and a generous holiday allowance.

Is prior retail experience required for the Deputy Store Manager position?

Yes, applicants should have previous retail experience and demonstrated abilities to confidently step into the role.

What career development opportunities are available at Clarks?

Clarks offers training and encouragement for career progression, including access to education grants for tuition costs for employees and their families after a couple of years of service.

How does Clarks support employee wellbeing?

Clarks provides access to an Employee Assistance Programme, which supports employee wellbeing, as well as flexible family leave and life cover benefits.

Where is Clarks headquartered?

Clarks is based in Somerset, England.

How does Clarks approach diversity and inclusion in the workplace?

Clarks is committed to embracing diversity throughout the workforce by creating an inclusive environment that reflects various cultures and locations, ensuring equal opportunities for all employees.

What is the salary for the Deputy Store Manager position?

The salary advertised is for a full-time position; if part-time, the salary will be pro rata.

Do employees receive any discounts on shoes?

Yes, employees receive a discount card that provides one third off on up to 20 pairs of Clarks shoes each year.

How can I learn more about job opportunities at Clarks?

You can visit clarksjobs.com, follow Clarks on Twitter, and become a fan on Facebook to stay updated on job opportunities.

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Clarks

Retail & Consumer Goods
Industry
10,001+
Employees
1825
Founded Year

Mission & Purpose

It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born. It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world. New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet. We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.