FAQs
What is the primary purpose of the Deputy Store Manager role at ProCook?
The primary purpose of the Deputy Store Manager role is to assist and deputise for the Store Manager in overseeing the store, leading the team to provide exceptional customer service, exceed sales targets, maintain store standards, and manage costs in alignment with company objectives.
What are the key responsibilities of a Deputy Store Manager?
Key responsibilities include leading the team to achieve sales targets, fostering a high customer service culture, taking charge in the manager's absence, supporting the recruitment and training of staff, maintaining store standards, ensuring the accuracy of the stock file, and following health & safety policies.
What skills and experience are required for this position?
Required skills include a customer-focused mindset, target orientation, leadership ability, team collaboration, effective communication, strong organizational skills, data analysis capability, attention to detail, and proficiency in computer applications like Word and Excel.
What management and leadership skills should a candidate possess?
A candidate should have experience working with people at all levels, strong organizational abilities, competency in coaching and developing others, and excellent listening and supportive skills.
What kind of behaviors are expected from a successful Deputy Store Manager?
A successful Deputy Store Manager should work diligently to ensure exceptional customer service, strive for excellence in store standards and financial goals, support the Store Manager, and effectively represent the ProCook brand.
How does ProCook promote an inclusive workplace?
ProCook is committed to building an inclusive environment by recruiting, employing, promoting, and valuing individuals regardless of race, religion, gender, sexual orientation, or any other characteristic. The company encourages diverse talent to contribute to its culture.
What makes ProCook a unique place to work?
ProCook is the UK's fastest-growing quality cookware brand, offering opportunities for employees to make significant contributions in a collaborative environment. They have modern facilities, an excellent work-life balance, employee benefits, and are certified as a B Corp™.
Where is the ProCook Store Support Centre located?
The ProCook Store Support Centre is located in Gloucestershire, conveniently situated near the M5, making it easily accessible from a large catchment area.
Is prior experience in retail management necessary for this role?
While the job description does not explicitly state that prior retail management experience is required, strong managerial skills and experience working with diverse teams are essential for effectively performing the duties of the Deputy Store Manager.
What opportunities for development does ProCook offer?
ProCook is dedicated to attracting and retaining talent and provides opportunities for personal and professional development, including training, coaching, and career advancement within a dynamic, forward-thinking organization.