FAQs
What is the primary mission of the Citco Experience Design group?
The primary mission of the Citco Experience Design group is to deliver value through Design practice to areas such as customer experience (CX), digital transformation, process and organizational design, and product design.
What role does the Design Manager play in the organization?
The Design Manager is responsible for regional line management, contributing to Design Ops activities, and directly running significant engagements while collaborating with various stakeholders, including product and technical representatives and executive management.
Where is this position based, and does it require travel?
This position is based in Ireland and may require some international travel to other Citco locations.
What qualifications are required for this position?
A Bachelor’s degree in Design, Human-Computer Interaction (HCI), Computer Science, or equivalent education and experience is required, along with 7+ years of experience in Design.
What skills or experiences would make a candidate stand out for this role?
A strong portfolio of previous work, experience in mentoring and managing Design resources, proficiency in UX fundamentals, and familiarity with design tools such as Figma, Invision, Sketch, and Adobe Creative Suite would make a candidate stand out.
Is the role focused on user-centered design?
Yes, the role is passionate about user-centered design, and the candidate should be able to apply design principles to complex problems from concept to detailed design stages.
What kinds of activities will the Design Manager lead?
The Design Manager will lead activities such as persona creation, research, competitive analysis, journey mapping, co-creation, wireframing, high-fidelity design, and user testing.
Does Citco provide benefits and support for its employees?
Yes, Citco provides a range of benefits, training and education support, and flexible working arrangements to help employees achieve success in their careers while balancing personal needs.
Is diversity and inclusion a priority at Citco?
Yes, Citco embraces diversity and prioritizes the hiring of people from diverse backgrounds, fostering an inclusive culture that is a source of pride and strength.
Are accommodations available for candidates with disabilities during the hiring process?
Yes, Citco welcomes and encourages applications from people with disabilities and provides accommodations upon request for candidates participating in all aspects of the selection process.