Logo of Huzzle

Home

Matches

Explore

Manage

Desktop Support Analyst

image

StandardAero

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Winnipeg

AI generated summary

  • You need strong IT knowledge, PC expertise, good communication skills, a college diploma in IT, and at least 1 year of experience. After-hours on-call support is required.
  • You will triage support tickets, diagnose hardware/software issues, coordinate repairs, load software, follow up with users, maintain software compliance, and ensure safety practices are followed.

Requirements

  • Thorough knowledge of information technology including local area networking, wide area networking and remote communication systems.
  • Thorough knowledge of PC's and related hardware peripherals in the current company operating system environment.
  • Good analytical, decision making, interpersonal, oral and written communication skills.
  • The typical minimum level of education to perform this job competently is equivalent to high school graduation and completion of a diploma training program at a college or technical school.
  • The person requires an ability to understand, utilize and communicate specialized information in speech and written text.
  • This specialized training is often formalized and recognized by a specific certificate, diploma or license.
  • Minimum 1 year
  • College Diploma (Canada) in Information Technology
  • After hours on call support required

Responsibilities

  • Responsible for answering and triaging Service Desk calls and Jira tickets and documenting troubleshooting steps and resolution accordingly.
  • Coordinates administrative and logistical details associated with providing systems software and hardware support to users. Completes follow-ups with users to ensure requests are resolved.
  • Diagnoses system hardware, software, and application problems based on knowledge of system operations.
  • Part of rotation schedule to provide after-hours on-call support
  • Loads specified software packages, such as operating systems, word processing and spreadsheet applications, etc.
  • Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
  • Assists in maintaining software library of all company-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.
  • Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.

FAQs

What is the primary responsibility of a Desktop Support Analyst at StandardAero?

The primary responsibility is to triage Service Desk calls and tickets, providing basic support and troubleshooting, such as password resets, printer configurations, and ticket routing, while escalating more complex issues to Level 2 and Level 3 support as needed.

What level of education is required for this position?

The typical minimum level of education required is equivalent to high school graduation and completion of a college diploma training program in Information Technology.

How much experience is required for the Desktop Support Analyst role?

A minimum of 1 year of experience in a related field is required for this position.

Are there any after-hours support requirements for this role?

Yes, the Desktop Support Analyst is part of a rotation schedule that requires providing after-hours on-call support.

What types of benefits are offered to employees?

Employees receive comprehensive healthcare, 5% RRSP matching, paid time off, bonus opportunities, short- and long-term disability, life & AD&D insurance, and learning & training opportunities.

What are the key technical requirements for this position?

Key technical requirements include a thorough knowledge of information technology, local and wide area networking, remote communication systems, as well as PC hardware and software in the current company operating system environment.

What is the culture like at StandardAero?

StandardAero promotes a respectful culture that supports building solid careers within a diverse, inclusive environment that celebrates individuality and encourages team collaboration.

How does StandardAero handle diversity and inclusion in the workplace?

StandardAero provides equal employment opportunities for all and fosters a supportive environment that celebrates diversity, with zero tolerance for harassment or discrimination.

Is on-the-job training provided for this position?

Yes, on-the-job training is provided to help employees develop their skills and advance in their careers.

What types of software support responsibilities does the Desktop Support Analyst have?

The Desktop Support Analyst is responsible for loading specified software packages, assisting in maintaining a software library, and ensuring compliance with software licenses and copyright laws.

image

StandardAero

Setting a higher standard for aviation MRO services and support

Manufacturing & Electronics
Industry
5001-10,000
Employees
1911
Founded Year

Mission & Purpose

StandardAero is one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. We offer extensive MRO services and custom solutions for business aviation, commercial aviation, military and industrial power customers. Nearly 7,500 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. We’ve solved some of the biggest aviation challenges through ingenuity, teamwork, and collaboration. Our culture is built on respect, open communication, and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources, and training to help our team achieve their career goals. Join StandardAero and help us raise the standard of excellence in aviation repair and maintenance!