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Desktop Support Specialist

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StandardAero

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Springfield

AI generated summary

  • You should have strong technical skills in desktop support, troubleshooting experience, and excellent communication abilities to assist users effectively.
  • You will troubleshoot hardware and software issues, provide technical support to users, maintain desktops and peripherals, and assist in the setup and configuration of new equipment daily.

Requirements

  • Must be authorized to work in the United States.
  • High School diploma or GED equivalent.
  • Working experience using JIRA service desk or equivalent for managing incidents and service requests.
  • Prior experience in a 1st/2nd line service desk environment is preferred; training will be provided as needed.
  • Excellent knowledge of using and troubleshooting Microsoft Office products.
  • Strong working knowledge of Windows-based systems (Windows 10, Windows 11, Server 2016-2022).
  • Good working knowledge of Windows technologies, such as Active Directory and Microsoft 365.
  • Foundational knowledge of networking, including TCP/IP, DNS, DHCP.
  • PC hardware setup and configuration.
  • Mobile phone and/or Cisco IP Phone support, is beneficial.
  • College diploma in computer science; or equivalent.
  • Strong analytical, attention to detail, and problem-solving skills.
  • Good planning, organizational, analytical, decision making, oral and written communication skills.
  • Ability to work independently, as well as in a team environment.

Responsibilities

  • Receives and installs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives, etc.
  • Loads specified PC software packages, such as operating systems, word processing and spreadsheet applications, etc. in accordance with company policies and procedures.
  • Performs advanced troubleshooting in person and via telephone concerning PC operation; diagnoses system hardware, software and computer problems based on knowledge of system operations; installs, troubleshoots and coordinates repairs of barcode readers.
  • Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
  • Dismantles hardware hook-ups, moves hardware to new locations and reconnects hardware to newly installed cabling.
  • Maintains and administers the telecommunications systems, Call Management (CMS) and Voice Messaging systems (VMS); oversees installation of systems, including equipment and cabling.
  • Liaises with telecommunication service providers to report trouble and enable speedy resolution to functional problems and system outages.
  • Responsible for telecommunications equipment and network services needed to satisfy business requirements for video conferencing.
  • Diagnoses and locates equipment faults and adjusts, replaces or repairs telecommunications equipment.
  • Provides on-going evaluation of system performance on local area network and telecommunication systems and offers recommendations for changes and/or enhancements.
  • Responsible for the daily operation and function of local/wide area network operations such as setting up new users, installation of hardware, diagnosing and resolving hardware and software problems, ensuring proper file server operation and file backup.
  • Maintains a personal computer inventory database and telephone equipment database to ensure all personal computer and telephone resources are accounted for; maintains a software library of all SBU-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.
  • Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
  • Carries out special projects as assigned.

FAQs

What is the primary role of a Desktop Support Specialist at StandardAero?

The primary role of a Desktop Support Specialist at StandardAero is to install, configure, test, troubleshoot, repair, and maintain personal computers, printers, barcode readers, and related software and hardware, ensuring that both new and existing systems remain operational.

What qualifications are required for this position?

A high school diploma or GED equivalent is required, along with experience using JIRA service desk or equivalent for managing incidents and service requests. Prior experience in a 1st/2nd line service desk environment is preferred, although training will be provided as needed.

What technical skills should a candidate possess?

Candidates should have excellent knowledge of using and troubleshooting Microsoft Office products, a strong working knowledge of Windows-based systems (Windows 10, Windows 11, Server 2016-2022), and foundational knowledge of networking including TCP/IP, DNS, and DHCP. Experience with PC hardware setup and configuration is also necessary.

Is experience in telecommunications systems required for this role?

While not explicitly required, a good understanding of telecommunications systems, including maintaining and administering these systems, is beneficial for providing comprehensive support, especially for video conferencing and troubleshooting telecommunication equipment.

What type of work environment can a Desktop Support Specialist expect at StandardAero?

The work environment at StandardAero is clean and safe, with a focus on integrity and teamwork. Employees are encouraged to take charge of daily operations and have access to on-the-job training and a supportive team of experts.

What are the benefits offered to a Desktop Support Specialist?

Desktop Support Specialists are offered comprehensive healthcare, a 401(k) with a 100% company match (up to 5% vested), paid time off starting on day one, bonus opportunities, health and dependent care flexible spending accounts, short- and long-term disability insurance, life and AD&D insurance, and various learning and training opportunities.

What qualities are important for success in this role?

Important qualities for success in this role include strong analytical skills, attention to detail, problem-solving abilities, effective planning and organizational skills, and good oral and written communication skills. The ability to work independently as well as collaboratively in a team environment is also essential.

Is StandardAero an inclusive workplace?

Yes, StandardAero is committed to providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, gender, sexual orientation, national origin, age, or disability status. The company fosters a supportive environment that celebrates diversity and ensures there is no room for harassment or discrimination.

StandardAero

Setting a higher standard for aviation MRO services and support

Manufacturing & Electronics
Industry
5001-10,000
Employees
1911
Founded Year

Mission & Purpose

StandardAero is one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. We offer extensive MRO services and custom solutions for business aviation, commercial aviation, military and industrial power customers. Nearly 7,500 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. We’ve solved some of the biggest aviation challenges through ingenuity, teamwork, and collaboration. Our culture is built on respect, open communication, and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources, and training to help our team achieve their career goals. Join StandardAero and help us raise the standard of excellence in aviation repair and maintenance!