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Desktop Support Technician

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Fox Corporation

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Bangalore
  • Quick Apply

AI generated summary

  • You should have 2+ years in tech support, strong communication skills, experience with Microsoft Office 365, Windows/Mac, and be adaptable, patient, and able to handle challenging situations.
  • You will troubleshoot hardware/software issues, set up deskside equipment, assist with onboarding, log support requests, maintain inventory, provide training, and offer remote support.

Requirements

  • Formal education preferred in a technical discipline.
  • At least 2 years of experience in a Help Desk or technology support environment.
  • Experience supporting customers of all levels.
  • Passion for customer support and ability to adapt to different environments.
  • Must be flexible, patient, and approachable.
  • Ability to handle challenging support situations with a calm and methodical approach.
  • Experience working with Microsoft Office 365, Windows and Mac environments. Okta, Box, Zoom, Slack experience a plus. Basic understanding of networks.
  • Knowledgeable of latest and emerging technology.
  • Solid written and oral communication skills.
  • Ability to quickly and appropriately prioritize multiple requests and bring them to successful resolution.
  • Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals.

Responsibilities

  • Troubleshoot hardware and software issues.
  • Deskside equipment setups and moves.
  • Computer imaging and configuration.
  • New hire onboarding on their equipment.
  • Assist on Technology projects.
  • Log, update and follow up on support requests in ticketing system.
  • Ensure support meets the customer requirements as defined in the Service Level Agreements.
  • Provide operational support and maintenance of technology equipment.
  • Work with the team to maintain the asset inventory.
  • Provide training and demonstration of technology to employees.
  • Establish and maintain close working relationships with other groups in Technology.
  • Communicate any escalation of issues and/or feedback to proper management.
  • Provide remote support to employees not in the office.

FAQs

What is the primary responsibility of a Desktop Support Technician at Fox Corporation?

The primary responsibility is to provide best-in-class support to all levels of Fox employees, addressing their support, service, and technology needs.

What qualifications are preferred for this position?

A formal education in a technical discipline is preferred along with at least 2 years of experience in a Help Desk or technology support environment.

What types of issues will the technician be required to troubleshoot?

The technician will troubleshoot both hardware and software issues.

Is experience with specific software and operating systems required?

Yes, experience with Microsoft Office 365, Windows, and Mac environments is required. Experience with Okta, Box, Zoom, and Slack is a plus.

What skills are essential for the role?

Essential skills include strong customer service abilities, troubleshooting skills, solid written and oral communication skills, and the ability to prioritize multiple requests effectively.

Will the Desktop Support Technician be required to assist with new hire onboarding?

Yes, the technician will assist with new hire onboarding on their equipment.

Is there a requirement for physical capabilities for this role?

Yes, the technician must be able to lift and transport moderately heavy to heavy objects, such as computers and peripherals.

How does the company approach diversity and inclusion?

Fox Corporation is deeply committed to diversity, equity, and inclusion, ensuring that all individuals feel welcome and represented in the workforce.

How are support requests logged and managed?

Support requests are logged, updated, and followed up on using a ticketing system.

Will there be opportunities to provide training to employees?

Yes, the technician will provide training and demonstrations of technology to employees.

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Fox Corporation

Entertainment & Media
Industry
5001-10,000
Employees
2019
Founded Year

Mission & Purpose

Fox Corporation produces and distributes compelling news, sports and entertainment content through its iconic domestic brands including: FOX News, FOX Sports, the FOX Network, and the FOX Television Stations. These brands hold cultural significance with consumers and commercial importance for distributors and advertisers. The breadth and depth of our footprint allows us to deliver content that engages and informs audiences, develops deeper consumer relationships and creates more compelling product offerings. FOX maintains an impressive track record of news, sports, and entertainment industry success that will shape our strategy to capitalize on current strengths and invest in new initiatives.