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Digital Content Associate, Amazon

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Amazon

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Data
  • Hyderabad, +1

AI generated summary

  • You should have a graduate degree, proficiency in Excel and SQL, attention to detail, strong communication skills, problem-solving abilities, and knowledge of the publishing industry.
  • You will edit eBook content, perform quality checks, track metrics, streamline processes, and communicate with global stakeholders while adhering to SOPs and improving efficiency.

Requirements

  • The role requires a graduate degree with exposure to MS office and comfort with numbers.
  • In addition the associate should have attention to detail, good communication skills, and a professional demeanor.
  • May be required to audit /evaluate books with adult content.
  • Graduate
  • Good Aptitude
  • Knowledge of Excel
  • Ability to communicate effectively
  • Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
  • Self starter, good team player
  • Strong attention to detail in editing content and deep dive and identify root causes of issues
  • Good at problem solving, data analysis and troubleshooting issues related to content editing
  • Good interpersonal skills to manage ongoing relationships with software team and inter operations teams
  • Working knowledge of XML standards would be an added advantage
  • Knowledge of or experience in Publishing industry is a big plus
  • Should be able to write SQL queries

Responsibilities

  • The Primary responsibility of the role is to perform Data operations in Digital Platform.
  • The role will require the candidate to quickly understand the eBook content editing tools and operation workflow tools.
  • Need to continuously adapt and learn new features on the Editors and improve on his/her acumen to quickly edit and fix up contents. He/she has to follow editing SOP to spot/catch errors in the content.
  • Needs to perform content quality check to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device. Need to use software tools for quality audit, content editing and data capture.
  • The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals.
  • Should be a team player and come up with improvement ideas to his direct report and improve the editing/QA process.
  • The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.
  • The role is an individual contributor role.

FAQs

What is the primary responsibility of the Digital Content Associate?

The primary responsibility of the Digital Content Associate is to perform data operations on the digital platform, focusing on eBook content editing and quality assurance.

What kind of educational background is required for this position?

A graduate degree is required for this position.

Are there specific software tools that the associate needs to be familiar with?

Yes, the associate is required to use software tools for quality audits, content editing, and data capture.

What skills are necessary for effective communication in this role?

Good communication skills and the ability to effectively convey information to stakeholders are necessary for this role.

Is there a requirement to work with adult content in this role?

Yes, the associate may be required to audit or evaluate books with adult content.

What metrics are used to assess the performance of the Digital Content Associate?

The associate's performance will be assessed based on productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA compliance.

What are the preferred qualifications for this position?

Preferred qualifications include the ability to meet deadlines, problem-solving skills, attention to detail, knowledge of XML standards, experience in the publishing industry, and the ability to write SQL queries.

Is working in a team important for this position?

Yes, being a good team player is important as the associate will collaborate with others and provide improvement ideas to direct reports.

What type of working environment should candidates expect?

Candidates should expect a fast-paced work environment, driven by complex software systems and processes.

Will the associate need to report to stakeholders?

Yes, the associate will often need to contact stakeholders globally to provide status reports and communicate relevant information.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.