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Digital Customer Experience Consultant - Content Strategy & Technology

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ZS

22d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Marketing
  • Frankfurt

AI generated summary

  • You need 5+ years in consulting, Pharma content operations, experience with digital marketing platforms, strong relationship skills, and fluency in English; MBA preferred, can-do attitude essential.
  • You will assess digital maturity, evaluate content strategies, analyze performance data, manage project delivery, ensure collaboration, identify innovation opportunities, and develop project proposals.

Requirements

  • 5+ years of relevant consulting-industry experience working on medium-large scale technology, content operations solution delivery engagements;
  • Delivery role within content creation, co-creation, materials clearance across content supply chain specifically in Pharma industry
  • Have worked on or been a business user of Digital Marketing Platforms - Adobe Campaign, SFMC, DAM (Veeva, Opentext) and Enterprise Content Management platforms (e.g. Sitecore, Adobe Experience Manager), Workfront, Veeva Promomats
  • Experience working with brand guidelines, content calendars, Brand Managers and Marketing Operations specialists and leading Agile Content Collaboration Teams (Brands, Digital, MLR, IT) and MLR processes
  • Working knowledge on digital tactics - Search, Banners, Social, IVA, CLM
  • Fluency in English. Proficiency in another European language is desired but not mandatory.
  • Preference for candidates with an MBA.
  • Strong relationship building and maintaining skills, particularly across functional areas
  • Strong verbal and written communication, organization, analytic, planning and leadership skills
  • Can do attitude and ability to work in a fast-paced environment

Responsibilities

  • Assess the digital maturity of an organization through stakeholder interviews, discovery and industry benchmarking
  • Evaluate content strategy and operations maturity levels and advise on process and technology-based improvements
  • Analyze performance and preference data from a variety of marketing tactics from a variety of channels and execution types, and translate it into valuable insights and recommendations
  • Establish tagging nomenclature for digital assets
  • Lead day-to-day delivery of projects including client engagement and communication, quality control of deliverables, team performance and management of timings / budget
  • Ensure seamless collaboration between client teams, offshore delivery teams and other stakeholders within the content ecosystem such as agencies
  • Proactively identify and recommend opportunities to innovate clients’ content strategies, processes and technology platforms
  • Support senior leaders to define the vision for how ZS can leverage its suite of technology and AI-based content solutions to support clients in realizing these innovation opportunities, including implications from a people, process and platforms perspective
  • Take the lead on translating that vision into project proposals, including articulation of the solution, delivery approach, timings and pricing

FAQs

What is the primary focus of the Digital Customer Experience Consultant role?

The primary focus of the role is to improve content strategy and technology solutions for clients, particularly in the pharmaceutical industry, to enhance the customer experience and drive business value.

What qualifications are required for this position?

Candidates should have 5+ years of relevant consulting experience, specifically in technology and content operations solution delivery in the pharmaceutical industry.

Is experience with specific digital marketing platforms necessary?

Yes, candidates should have experience working on or being a business user of digital marketing platforms such as Adobe Campaign, Salesforce Marketing Cloud, and Digital Asset Management systems like Veeva and Opentext.

What skills are preferred for this role?

Preferred skills include strong relationship-building capabilities, verbal and written communication, organization, analytics, planning, and leadership abilities.

Are language proficiency requirements specified for this position?

Fluency in English is required, and proficiency in another European language is desired but not mandatory.

Does ZS offer any career development opportunities?

Yes, ZS offers robust skills development programs, multiple career progression options, and internal mobility paths to empower employee growth.

What is the working environment like at ZS?

ZS promotes a flexible and connected working environment that combines remote work and onsite presence, encouraging both planned and spontaneous face-to-face connections.

Is there a preference for educational qualifications in the hiring process?

Yes, a preference for candidates with an MBA is indicated, although it is not mandatory.

What types of projects would I manage in this role?

You would manage projects related to content strategy, stakeholder engagement, quality control, and collaboration between client teams and other stakeholders within the content ecosystem.

How does ZS view diversity and inclusion in the workplace?

ZS is committed to building a diverse and inclusive company, valuing all backgrounds and encouraging candidates to apply even if they do not meet 100% of the listed requirements.

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ZS

Impact where it matters

Consulting
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

ZS is the place where ambitions are welcomed and where passion changes lives. As a management consulting and technology firm focused on transforming healthcare and beyond, we invite you to grow with our global team of bright minds. At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work. Join us and work side-by-side with like-minded people who rise in care of humanity’s greatest challenges to define what’s next.