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Digital Design Project Manager

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NatWest Group

3mo ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • London

AI generated summary

  • You need strong UX/UI understanding, Agile experience, project management skills, analytical ability, change framework knowledge, and creative thinking for digital channels and customer experience.
  • You will lead digital project planning and delivery, collaborating with teams to ensure quality customer-focused outcomes, manage risks, and promote continuous improvement processes.

Requirements

  • The ability to deliver large, complex initiatives end to end, realising business outcomes and improvements to customer experience that support strategic direction.
  • You'll need an understanding of digital design with a strong focus on UX/UI design and research processes and you'll champion design thinking and user experience best practices.
  • In addition, you’ll bring knowledge and an understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery.
  • You’ll also need the proven ability to adapt to quickly changing environments.
  • The ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire and engage customers and colleagues.
  • Strong analytical skills to identify potential roadblocks, assess risks and implement solutions to keep projects on track.
  • An understanding and experience of change frameworks and idea to value tools and methodologies.
  • The ability to manage the full project lifecycle end to end, by delivering digital projects on time and within scope.
  • A deep understanding of human centred design principles and design thinking methodologies.
  • The ability to provide expertise in digital channels, including mobile, online and digital propositions.
  • Knowledge of digital marketing, analytics, customer research and experience management, including journey mapping, UX and funnel management.
  • Good creative thinking, collaboration and stakeholder management skills.

Responsibilities

  • We’ll look to you to lead the planning, execution and delivery of projects and programme workstreams, delivering human centred digital experiences
  • Working collaboratively, you’ll make sure all aspects of projects are designed, impact assessed and delivered to time and quality
  • This is your opportunity to make a far-reaching impact with your work, providing insightful feedback and sharing expertise and knowledge in a truly inclusive environment
  • As a Digital Design Project Manager, you’ll be managing the delivery of digital initiatives and other changes to our digital channels with a strong focus on customer first. Leading projects from initial discovery through to post-live validation and monitoring, while making sure that the brand, customer experience and impacts on customer needs are considered at every stage. You will work closely with cross-functional teams including UX/UI designers, UX researchers, developers and product owners.
  • Planning, running and delivering multiple digital design projects by collaborating with design and development teams to translate customer insights into actionable project plans
  • Ensuring governance, reporting and control, including all required delivery documentation using the appropriate framework and processes
  • Owning risks, issues and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate and escalate within the defined risk appetite
  • Promoting continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality

FAQs

What will my primary responsibilities be as a Digital Design Project Manager?

As a Digital Design Project Manager, you will lead the planning, execution, and delivery of digital initiatives, ensuring that all aspects of projects are designed, impact assessed, and delivered on time and to a high quality. You will work closely with cross-functional teams to deliver human-centered digital experiences.

What skills are essential for success in this role?

Essential skills include the ability to deliver large, complex initiatives end to end, a strong understanding of UX/UI design and research processes, familiarity with Agile methodology, and strong analytical and communication skills to effectively manage the project lifecycle and engage stakeholders.

Will I be collaborating with other teams?

Yes, you will work collaboratively with UX/UI designers, developers, product owners, and other cross-functional teams to translate customer insights into actionable project plans.

How important is customer experience in this job?

Customer experience is a top priority; you will focus on ensuring that customer needs and experiences are considered at every stage of the project, from discovery through to post-live validation.

What is the expected project management methodology for this position?

The role requires a thorough understanding of Agile methodology, as well as change frameworks and methodologies, to effectively manage the full project lifecycle.

Are there opportunities for continuous improvement in this role?

Yes, you will be encouraged to promote continuous improvements by participating in delivery retrospectives to identify opportunities for enhancing processes and driving efficiencies and quality.

Is prior experience in digital design a requirement?

Yes, a strong understanding of digital design, particularly UX/UI design and research principles, is essential for this position.

What kind of projects will I be managing?

You will manage multiple digital design projects, focusing on initiatives across various digital channels including mobile and online experiences.

Are there opportunities for personal development and learning in this role?

Yes, the role offers the opportunity to provide insightful feedback and share expert knowledge in a truly inclusive environment, fostering personal development and continuous learning.

What tools or techniques should I be familiar with for this job?

Familiarity with digital marketing, analytics, customer research, experience management, journey mapping, and funnel management will be beneficial for this role.

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NatWest Group

A relationship bank for a digital world. We champion potential.

Finance
Industry
10,001+
Employees
1968
Founded Year

Mission & Purpose

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.