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Digital Product Manager

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BMO

13d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Product
  • Toronto
  • Quick Apply

AI generated summary

  • You have 5-7 years of experience, a passion for tech, expertise in B2B digital design, strong ownership, Agile leadership, and excellent analytical, communication, and collaboration skills.
  • You will manage product vision and strategy, prioritize customer feedback, lead digital initiatives, analyze data, track metrics, collaborate with stakeholders, and drive change management efforts.

Requirements

  • Typically, between 5-7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
  • Passion for discovering emerging technologies and innovative approaches to solve complex and non-routine problems, including exploring AI applications
  • Expertise in designing digital experiences for B2B customers (SMB / Mid-market / Corporate Customers) - especially in at least one of the following areas: onboarding, servicing (live / virtual agents), payment issuance and acceptance, account management etc.
  • A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
  • Go-getter spirit, strong sense of ownership and eager to get things done
  • A track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry
  • Ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.
  • Knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics
  • Experience leading Agile teams and/or working in cross-functional teams.
  • Verbal & written communication and presentation skills; ability to tell the art of the possible – In-depth / Expert
  • Collaboration & team skills; negotiating with tech and partner product teams to get things done – In-depth / Expert
  • Analytical and problem-solving skills; creativity and ability to think outside the box – In-depth / Expert
  • Data driven decision making; decisiveness over analysis paralysis – In-depth / Expert

Responsibilities

  • Develop and manage a multi-year vision, strategy, and roadmap for a designated portfolio by prioritizing customer feedback and data-driven insights; identifies emerging issues and trends to inform decision-making
  • Monitors and prioritizes issues related to customer experience, process performance and other key metrics for the portfolio; leads the resolution of issues where required
  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group
  • Work in cross-functional teams to lead digital initiatives from conception to launch by clearly communicating business requirements, partnering with technology partners on the solution build, and supporting change management and preparing the right collateral for a successful product launch
  • Deliver key initiatives in alignment with the roadmap, defining clear outcomes and goals for each initiative with associated KPIs/Metrics to ensure success and alignment with the overall vision and strategy
  • Help determine business priorities and best sequence for execution of business/group strategy
  • Analyze customer data and information to provide insights and recommendations to drive adoption, reduce friction or solve meaningful problems encountered by our customers
  • Monitor and track customer experience, process performance and other metrics; addresses any issues and incorporate enhancements feedback into agile team’s backlog
  • Own the requirements/user stories/product needs backlogs and prioritization process in an Agile operating model
  • Build change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine
  • Builds effective relationships with internal/external stakeholders including third party suppliers, and collaborates with internal and external stakeholders in order to deliver against business objectives
  • Broader work or accountabilities may be assigned as needed

FAQs

What is the role of a Digital Product Manager at BMO?

The Digital Product Manager is responsible for supporting the design and delivery of digital experiences for commercial banking customers, ensuring that customer insights drive decision-making and product development.

What skills are required for this position?

Candidates should have 5-7 years of relevant experience, a degree in a related field, expertise in digital experience design for B2B customers, and strong analytical and problem-solving skills, among other competencies.

Is experience in the financial services industry necessary for this role?

Yes, a track record of building and deploying digital initiatives within the financial services industry is required.

What is the salary range for this position?

The salary range for the Digital Product Manager role is between $74,800.00 and $138,600.00.

Does BMO offer benefits beyond salary?

Yes, BMO provides a total compensation package that may include performance-based incentives, discretionary bonuses, health insurance, tuition reimbursement, and retirement savings plans.

What type of work environment can I expect?

You can expect a collaborative work environment that values diversity, inclusion, and accessibility while focusing on making a positive impact.

Are there opportunities for professional development?

Yes, BMO supports employee growth through training, coaching, and various networking opportunities.

Is knowledge of agile methodologies important for this role?

Yes, experience leading Agile teams or working in cross-functional teams is important for success in this position.

Does BMO support remote work?

Yes, BMO supports remote work but primarily in a hybrid format.

How does BMO approach work-life balance?

BMO is committed to fostering a work environment that respects personal time and promotes a healthy work-life balance for its employees.

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BMO

Finance
Industry
10,001+
Employees
1817
Founded Year

Mission & Purpose

At BMO, banking is our personal commitment to helping people at every stage of their financial lives. The truth is, people’s needs change: so we change too. But we never change who we are. Which means we’ll never waiver from providing our customers the best possible banking experience in the industry. Our incredible team of over 46,000 people is just the tip of the iceberg. You should get to know us. We’re here to help.