FAQs
What is the main responsibility of a Digital Solutions Engineer at Roche?
The main responsibility of the Digital Solutions Engineer is to provide technical advice and support for various post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic Commercial (RDC) products. This includes consulting with sales and customers on RDC system product solutions and their integration with customers’ medical systems.
Is this position remote, and what are the travel requirements?
Yes, the Digital Solutions Engineer position is remote; however, it requires at least 25% travel to customer sites for consultation, installation, issue resolution, and participation in team meetings.
What are the key roles and responsibilities of this position?
Key responsibilities include managing the installation of IT product solutions at customer sites, determining customer needs, performing solution validation, ensuring customer satisfaction, providing technical support, and managing complex system issues.
What educational background is required for this role?
Candidates must have a Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, or Life Sciences, combined with at least 2 years of relevant laboratory IT, general IT, or product line experience, or 4 years of laboratory IT, general IT, or product line experience.
Are there any preferred qualifications for this role?
Preferred qualifications include the ability to travel, residing within 50 miles of a major metropolitan US airport, one year of project or process management experience, fluency with healthcare standards and technologies, in-depth knowledge of laboratory IT processes, effective communication skills for both technical and non-technical groups, and strong critical-thinking skills.
What types of technical knowledge are beneficial for this position?
Beneficial technical knowledge includes familiarity with healthcare standards and technologies such as HL7, ASTM, HIPAA, Networking, Microsoft Windows, and Cache Intersystems, as well as an understanding of laboratory information systems (LIS) and laboratory workflows.
What is the expected salary range for this position?
The expected salary range for this position based on the primary location of Indianapolis is $76,700 - $142,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors.
Are relocation benefits provided for this position?
No, relocation benefits are not provided for this position.
Does this position offer a company car?
No, a company car is not provided for this position.
What kind of performance incentives are available in this role?
A discretionary annual bonus may be available based on individual and company performance.