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Digital Solutions Engineer - Remote

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Roche

2mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
    Software Engineering
  • Indianapolis
    Remote

Requirements

  • You are an early to mid-career professional with wide-ranging experience working on issues requiring evaluation of many factors. Exercising appropriate judgment in selecting evaluation methods and determining solutions is critical. Additionally, you are comfortable coordinating the activities of others, networking with internal and external senior personnel in your area of expertise, and networking with key contacts outside your area of expertise with:
  • Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences AND 2 years of laboratory IT, general IT, product line experience,
  • OR
  • 4 years of laboratory IT, general IT, or product line experience
  • Preferred Qualifications:
  • Able to travel 25% or more to customer sites
  • Currently reside within 50 miles of a major metropolitan US airport
  • One year of project or process management experience, that demonstrates the ability to multitask and manage time effectively
  • Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
  • In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
  • Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
  • Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature

Responsibilities

  • Installation Management: Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.
  • Needs Assessment and Expectations: Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.
  • Solution Validation: Performs validation processes to evaluate the effectiveness of IT solutions.
  • Customer Satisfaction: Ensures all customers are fully satisfied with their IT product installation.
  • Technical Support and Issue Management: Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases.

FAQs

What is the main responsibility of a Digital Solutions Engineer at Roche?

The main responsibility of the Digital Solutions Engineer is to provide technical advice and support for various post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic Commercial (RDC) products. This includes consulting with sales and customers on RDC system product solutions and their integration with customers’ medical systems.

Is this position remote, and what are the travel requirements?

Yes, the Digital Solutions Engineer position is remote; however, it requires at least 25% travel to customer sites for consultation, installation, issue resolution, and participation in team meetings.

What are the key roles and responsibilities of this position?

Key responsibilities include managing the installation of IT product solutions at customer sites, determining customer needs, performing solution validation, ensuring customer satisfaction, providing technical support, and managing complex system issues.

What educational background is required for this role?

Candidates must have a Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, or Life Sciences, combined with at least 2 years of relevant laboratory IT, general IT, or product line experience, or 4 years of laboratory IT, general IT, or product line experience.

Are there any preferred qualifications for this role?

Preferred qualifications include the ability to travel, residing within 50 miles of a major metropolitan US airport, one year of project or process management experience, fluency with healthcare standards and technologies, in-depth knowledge of laboratory IT processes, effective communication skills for both technical and non-technical groups, and strong critical-thinking skills.

What types of technical knowledge are beneficial for this position?

Beneficial technical knowledge includes familiarity with healthcare standards and technologies such as HL7, ASTM, HIPAA, Networking, Microsoft Windows, and Cache Intersystems, as well as an understanding of laboratory information systems (LIS) and laboratory workflows.

What is the expected salary range for this position?

The expected salary range for this position based on the primary location of Indianapolis is $76,700 - $142,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors.

Are relocation benefits provided for this position?

No, relocation benefits are not provided for this position.

Does this position offer a company car?

No, a company car is not provided for this position.

What kind of performance incentives are available in this role?

A discretionary annual bonus may be available based on individual and company performance.

Roche

Doing now what patients need next.

Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).