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Digital Training Coordinator

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Brant Community Healthcare System

27d ago

  • Job
    Full-time
    Mid & Senior Level
  • Healthcare
    Education & Teaching
  • Brantford

AI generated summary

  • You need a degree in education or health fields, 3-5 years in curriculum design, HIS experience, strong communication and organizational skills, and proficiency in Microsoft Office and eLearning tools.
  • You will coordinate training logistics, monitor completion, develop curricula, analyze workflows, facilitate sessions, and communicate with stakeholders to enhance MEDITECH training programs.

Requirements

  • Undergraduate degree in education, health informatics or health sciences (master’s degree is considered an asset)
  • Diploma or certification in Informatics, Adult Learning, or designation as a Regulated Health Professional is considered an asset.
  • 3-5 years of experience in curriculum development and instructional design
  • Previous experience in education delivery utilizing adult learning principles
  • Previous HIS implementation experience (MEDITECH Expanse experience preferred)
  • Experience in an acute health care environment with an understanding of clinical workflows and terminology preferred
  • Solid understanding of acute patient care services, clinical processes, and handling of personal health information in order to demonstrate cases
  • Strong adult education skills – developing, preparing and delivering education
  • The ability to probe for information about the underlying needs of the organization and of individuals
  • Communicate effectively with project team members and subject matter experts to understand and follow up on identified learning needs
  • Proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, etc.) Visio experience is an asset
  • Experience with media applications used to create eLearning modules, training resources and presentations
  • Training coordinator will receive required training in MEDITECH Expanse (to be provided by vendor).
  • Strong problem solving and analytical skills, with excellent communication skills
  • Excellent organizational skills, attention to detail, and the ability to efficiently handle several tasks simultaneously.
  • Innovative, creative, results and detail oriented
  • Strong interpersonal, written, verbal communication and facilitation skills are required
  • Ability to effectively prioritize and execute tasks in a fast-paced, multi-site environment
  • Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
  • Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.
  • Reliable individual with excellent attendance record and able to work all shifts

Responsibilities

  • Coordinate training registration and scheduling using available software tools
  • Collaborate with the vendor’s training team to provide lists of attendees and capture necessary information for scheduling such as department roles, shifts, and confirmation of attendance
  • Monitoring attendee completion of self-learning tutorials that have been identified as prerequisites for instructor-led training
  • Tracking and reporting on learner completion of all mandatory training and identification of any employees who have not attended/not been scheduled for training
  • Collaborating with organizational staff to coordinate and book appropriate training spaces based on the needs
  • Understanding of MEDITECH Expanse functionality and workflows for all roles requiring training
  • Assessing the change from the previous solution to the future solution to understand the training needs to develop a comprehensive training plan
  • Developing, implementing and maintaining a role-based training program including curriculum development, instructional design and classroom delivery
  • Responsible for development of training content based on clinical workflows, information flows, interfaces, formatting screens and views
  • Ability to work in both test and production environments to create training resources, and create training environment for case-based scenarios
  • Working within test environment, design sandbox environment with practice accounts to facilitate training
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Expanse and other digital solutions
  • Act as a Subject Matter Expert (SME) and superuser for Expanse applications
  • Training, facilitating, guiding and coaching groups and individuals in MEDITECH functionality and workflows in a variety of sessions that could include formal scheduled sessions, informal sessions, in-services, train the trainer, unit visits, etc.
  • Identifying the need for learning materials and supplemental learning resources/experiences and the development, implementation, promotion and maintenance of these resources
  • Establishing mechanisms to receive feedback and adapt training efforts as needed
  • Evaluation of the effectiveness of training and resources through on-going feedback loops, learner proficiency, and performance
  • Establish and maintain strong relationships with internal and external stakeholders, including hospital staff and MEDITECH team
  • Collaborate with Manager of Change Management and Communication Lead to implement communication strategies to keep stakeholders informed and engaged
  • Develop mechanisms to incorporate subject matter expertise into training materials and validate the content prior to delivery
  • Provide regular updates and reports on training progress as needed
  • Support the change management strategy with news and updates on training progress, reminders, success stories, important tips and tricks, etc.
  • Participate in working groups to support the development of training plans

FAQs

What is the primary responsibility of the Digital Training Coordinator?

The primary responsibility of the Digital Training Coordinator is to develop and execute training programs necessary for the MEDITECH Expanse Implementation Project, ensuring that all users are adequately prepared to use the new system.

What qualifications are mandatory for this position?

Mandatory qualifications include an undergraduate degree in education, health informatics or health sciences, 3-5 years of experience in curriculum development and instructional design, and previous experience in education delivery utilizing adult learning principles.

Is experience with MEDITECH Expanse preferred?

Yes, previous HIS implementation experience, particularly with MEDITECH Expanse, is preferred.

What skills are essential for this role?

Essential skills include strong problem-solving and analytical skills, excellent communication skills, organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

What types of training methods will the Digital Training Coordinator use?

The Digital Training Coordinator will use a variety of methods including formal scheduled sessions, informal sessions, in-services, train-the-trainer programs, and unit visits to facilitate training.

Are there opportunities for continuing education for this position?

Yes, BCHS offers a Centralized Education Fund that provides opportunities for ongoing continuing education and staff development.

Will the Digital Training Coordinator work independently or collaboratively?

The role involves collaboration with internal and external stakeholders, including organizational staff and the vendor’s training team, as well as independent analysis and development of training materials.

What is the commitment to diversity and inclusion at BCHS?

BCHS is committed to employment equity and diversity in the workplace, actively welcoming applications from diverse backgrounds, including women, Indigenous persons, and members of racialized groups.

How will the effectiveness of training programs be evaluated?

The effectiveness of training programs will be evaluated through ongoing feedback loops, learner proficiency assessments, and performance evaluations.

What is the expected work environment for this role?

The Digital Training Coordinator will work in a fast-paced, multi-site healthcare environment associated with the Brant Community Healthcare System.

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Brant Community Healthcare System

Exceptional Care - Exceptional People.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

The Brant Community Healthcare System (BCHS) in Brantford and Paris Ontario, is a leading community health care organization with a total of 262 beds and more than 2,300 staff, physicians and volunteers providing support, programs and services to over 120,000 residents in our community. In 1999, The Willett Hospital in Paris and the Brantford General Hospital became the first two partners in the BCHS. The Brantford General Hospital is a regional acute health centre and the Willett site provides urgent care and ambulatory services for those in need. The BCHS has been awarded the 'Gold' Quality Healthcare Workplace award by the Ontario Hospital Association and Ontario Ministry of Health and Long-Term Care for two years in a row and are an affiliated teaching site of the McMaster University Michael G. DeGroote School of Medicine. We are also the regional centre for Paediatrics, Mental Health, Obstetrics, Gynaecology, CT Scanning, Critical Care, Surgical Services, Ambulatory Care and Emergency Medicine and the site of the Brant Community Cancer Clinic and the S.C. Johnson Dialysis Clinic for patients throughout Brant County and Haldimand-Norfolk.