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Dining Room Supervisor

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You must have a relevant hospitality degree, service management courses, Safe Serve certification, 3+ years in fine dining, staff management skills, and strong communication abilities.
  • You will supervise dining room activities, ensure service quality, manage staff performance, resolve personnel issues, recruit and train staff, and uphold organizational values.

Requirements

  • Graduate of recognized course in Food & Beverage/Hospitality
  • Completion of courses in service management, guest relations, service excellence, human resources or equivalent
  • Completion of Safe Serve (Ontario) or equivalent
  • Minimum of three years experience in hotel or restaurant fine dining service
  • Ability to manage staff and resources
  • Excellent human relations skills to handle diverse interactions with Residents, families and staff
  • Good written and oral communication skills in English
  • Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

Responsibilities

  • Directs and supervises the activities of the dining room to provide a high level of service;
  • Ensures shift routines are current, monitors work flow, evaluates performance and service delivery that is consistent with principles outlined in "The Main Course' and corporate standards, and makes changes as required to ensure the consistency in quality of service;
  • Recruits and orients dining room wait staff, completes work schedules and authorizes leaves of absences;
  • Provides job analysis and role functions for all dietary personnel within their scope of practices;
  • Responsible for supervising, coaching, redirecting, and evaluating dining room staff performance to ensure a high level of productivity and the best use of staff capabilities, as well as to ensure that the objectives of the department are being met;
  • Attempts to resolve personnel problems with staff and refers unresolved problems to Food Services;
  • Work in a position of trust with vulnerable adults (residents);
  • Uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity;
  • Complete other duties as assigned.

FAQs

What is the primary responsibility of the Dining Room Supervisor?

The primary responsibility of the Dining Room Supervisor is to direct and supervise the activities of the dining room to provide a high level of service for the residents.

What qualifications are required for this position?

The qualifications required include graduation from a recognized course in Food & Beverage/Hospitality, completion of service management and guest relations courses, Safe Serve certification, and a minimum of three years of experience in fine dining service.

Is experience in hospitality necessary for this role?

Yes, a minimum of three years of experience in hotel or restaurant fine dining service is required.

What skills are important for a Dining Room Supervisor?

Important skills include the ability to manage staff and resources, excellent human relations skills for diverse interactions, and good written and oral communication skills in English.

Are background checks required for this position?

Yes, candidates must provide a complete and current Vulnerable Sector Check, including a Criminal Background Check, or be willing to obtain one.

What does the Dining Room Supervisor do in terms of staff management?

The Dining Room Supervisor is responsible for recruiting and orienting dining room wait staff, completing work schedules, evaluating performance, and coaching staff to ensure high productivity and service quality.

How does Cogir Senior Living support diversity in hiring?

Cogir Senior Living is committed to ensuring that all employment practices are inclusive and provides accommodation for candidates upon request.

Who does the Dining Room Supervisor report to?

The Dining Room Supervisor reports to the Culinary Manager.

What additional duties might the Dining Room Supervisor be assigned?

The Dining Room Supervisor may be assigned other duties as necessary to ensure the smooth operation of the dining services.

Making an Impact with Real Estate

Real Estate
Industry
10,001+
Employees
1995
Founded Year

Mission & Purpose

Cogir Senior Living operates senior living communities across Canada, offering a range of services including independent living, assisted living, and memory care. Their ultimate mission is to provide high-quality, safe, and comfortable living environments where seniors can thrive physically, emotionally, and socially. The purpose of Cogir Senior Living is to enhance the quality of life for seniors by delivering personalised care, fostering a sense of community, and supporting their independence and dignity. They aim to create vibrant communities where residents can enjoy a fulfilling and active lifestyle, supported by compassionate and professional staff.