FAQs
What is the primary role of the Director, Customer Project Management at StandardAero?
The primary role is to be the business unit focal point for project management, responsible for owning the customer experience, ensuring milestones and deadlines are met, and coordinating with operations, engineering, ODA, and QA.
What kind of experience is required for this position?
A minimum of 7 years of management experience in an aviation environment is required, along with strong financial acumen and experience in building strong working relationships with customers.
What educational background is preferred for this role?
A Bachelor's degree in business or equivalent education/experience is required, and an MBA is preferred.
What skills are necessary for success in this role?
Necessary skills include planning, organizational, analytical, decision-making, and problem-solving skills, as well as strong verbal and written communication skills and team leadership capabilities.
Will I be required to travel for this position?
Yes, the role requires travel to customer locations to establish and/or maintain a good working relationship.
What are the key responsibilities associated with this position?
Key responsibilities include customer communication management, project coordination, work package definition, quote review, contract management, cost deviation documentation, and managing project status updates.
What benefits does StandardAero offer for this position?
Benefits include comprehensive healthcare, a 401(k) plan with company match, paid time off starting on day one, bonus opportunities, flexible spending accounts, disability insurance, life insurance, and learning and training opportunities.
How does this role contribute to the growth of the business?
This role contributes by assisting existing customers, reaching new ones, and developing program strategies that ensure customer satisfaction and successful project execution.
What tools and systems should I be proficient with for this role?
Proficiency in Microsoft Office and a very strong knowledge of MS Project is required, along with working knowledge of the current company operating system environment.
What is expected regarding post-delivery project review?
The role involves conducting post-delivery project reviews to assess performance against expectations, gather feedback, and identify areas for improvement.