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Director, Customer Project Management

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StandardAero

1mo ago

  • Job
    Full-time
    Expert Level
  • Banking & Finance
    Business, Operations & Strategy
  • Springfield

AI generated summary

  • You need a Bachelor’s degree, strong financial acumen, 7+ years in management within aviation, leadership skills, MS Project expertise, and excellent communication abilities. MBA preferred.
  • You will manage customer communication, coordinate projects, oversee billing, handle work scope and cost deviations, and lead contract management while ensuring adherence to procedures and reporting.

Requirements

  • Position Requirements:
  • Bachelor's degree in business or equivalent education/experience.
  • Strong financial acumen; prior experience with budgets & financial statements.
  • Possess strong planning, organizational, analytical, decision-making and problem solving skills while demonstrating situational awareness.
  • Team leadership skills and ability to lead teams.
  • Strong verbal and written communication skills as well as presentation skills.
  • Experience in building strong working relations with customers.
  • Self-motivated with the ability to motivate others (direct reports, peers and others not in the direct chain of command).
  • Working knowledge of PC’s in the current company operating system environment including Microsoft Office and a very strong knowledge of MS Project.
  • Ability to travel to customer locations to establish and/or maintain a good working relationship.
  • Minimum 7- years of management experience in an aviation environment.
  • Preferred Characteristics:
  • Management experience in Business Aviation/MRO.
  • MBA preferred.

Responsibilities

  • Customer experience and Customer Project Management Standard Operating Procedure adherence
  • Customer communication and interaction management.
  • Project coordination management to ensure milestones and deadlines are met.
  • Work package definition and assembly with the ability to create a plan deviation documentation.
  • Quote review process management, billing, invoice review, and corrections.
  • Work scope management to include interaction and development with sales.
  • Cost Deviation documentation and tracking.
  • Project status updates and reporting system management.
  • Post Delivery project review.
  • Contract Change Order creation, quoting and scheduling management.
  • Contract Management training.
  • Engineering Certification Plan schedule management.
  • CPM Professional Development and Performance Management.
  • Performs other duties as required.

FAQs

What is the primary role of the Director, Customer Project Management at StandardAero?

The primary role is to be the business unit focal point for project management, responsible for owning the customer experience, ensuring milestones and deadlines are met, and coordinating with operations, engineering, ODA, and QA.

What kind of experience is required for this position?

A minimum of 7 years of management experience in an aviation environment is required, along with strong financial acumen and experience in building strong working relationships with customers.

What educational background is preferred for this role?

A Bachelor's degree in business or equivalent education/experience is required, and an MBA is preferred.

What skills are necessary for success in this role?

Necessary skills include planning, organizational, analytical, decision-making, and problem-solving skills, as well as strong verbal and written communication skills and team leadership capabilities.

Will I be required to travel for this position?

Yes, the role requires travel to customer locations to establish and/or maintain a good working relationship.

What are the key responsibilities associated with this position?

Key responsibilities include customer communication management, project coordination, work package definition, quote review, contract management, cost deviation documentation, and managing project status updates.

What benefits does StandardAero offer for this position?

Benefits include comprehensive healthcare, a 401(k) plan with company match, paid time off starting on day one, bonus opportunities, flexible spending accounts, disability insurance, life insurance, and learning and training opportunities.

How does this role contribute to the growth of the business?

This role contributes by assisting existing customers, reaching new ones, and developing program strategies that ensure customer satisfaction and successful project execution.

What tools and systems should I be proficient with for this role?

Proficiency in Microsoft Office and a very strong knowledge of MS Project is required, along with working knowledge of the current company operating system environment.

What is expected regarding post-delivery project review?

The role involves conducting post-delivery project reviews to assess performance against expectations, gather feedback, and identify areas for improvement.

StandardAero

Setting a higher standard for aviation MRO services and support

Manufacturing & Electronics
Industry
5001-10,000
Employees
1911
Founded Year

Mission & Purpose

StandardAero is one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. We offer extensive MRO services and custom solutions for business aviation, commercial aviation, military and industrial power customers. Nearly 7,500 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. We’ve solved some of the biggest aviation challenges through ingenuity, teamwork, and collaboration. Our culture is built on respect, open communication, and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources, and training to help our team achieve their career goals. Join StandardAero and help us raise the standard of excellence in aviation repair and maintenance!