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Director, Customer Quality Engineering

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Analog Devices

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Engineering
  • Munich
  • Quick Apply

AI generated summary

  • You must have a degree in Electrical Engineering, strong problem-solving and communication skills, project management experience, knowledge of semiconductor quality standards, and leadership abilities.
  • You will manage key customer relationships, address inquiries, lead a team, drive quality improvements, negotiate agreements, and ensure timely issue resolution across various functions.

Requirements

  • · Bachelor’s degree in Electrical or Electronics Engineering or related technical field. Master’s degree or higher preferred.
  • · Proven problem solving with excellent analytical, verbal and written communication skills including ability to present internally and externally to multiple levels of an organization.
  • · Experience in project and account management accountable for driving projects to rapid completion.
  • · Ability to travel locally, domestically (US) and internationally occasionally required.
  • · Fluency in English, additional language is a plus.
  • · A comprehensive understanding of quality, reliability, and failure analysis processes and requirements for semiconductors is desired. Understanding of commercial and automotive semiconductor standards (APQP, PPAP, SPC, FMEA) and issue resolution tools such as 8D, 5-Why, Is/Is-Not, Ishikawa/fishbone/fault tree diagrams is ideal. Data analysis skills to look for signals in semiconductor manufacturing data, customer issues, and project hurdles is a plus.
  • · In this leadership role, candidate is expected to negotiate Customer Quality Agreements. This role also requires partnership with customers on PCN and PDN change management activities.
  • · As a Senior Manager in Customer Quality Engineering for the Americas, the candidate is expected to lead a team of 10 Customer Quality Engineers. In this role he/ she will need to demonstrate exemplary prioritization skills coupled with organization skills so that ADI can execute to plans with our customers at the center of all our actions. The candidate will also need to demonstrate effective constructive confrontation skills as needed, to ensure that all the right resources at ADI are mobilized to address any customer concerns.

Responsibilities

  • Manage wide-ranging key customer relationships (Automotive, Consumer, Industrial, Aerospace, Military etc.) with a focus on various quality aspects. Duties include management and communication of customer failure analysis requests, issue resolution, improvement activities, new product introduction (e.g. APQP/PPAP), PCN communication and approvals, periodic quality reviews and customer quality status reports.
  • Work effectively with various departments and functions (sales, customer operations, business unit test, design, product and planning engineers and other regional quality engineers) to timely address and solve customer inquiries and challenges.
  • Advocate for customers by representing their views and requirements. Understand, interpret, initiate and drive quality system/process improvements to meet customer’s evolving needs by meeting or exceeding customer expectations as reflected in customer responses and scorecard performance.
  • The perspective candidate should be a self-motivated quick learning problem solver with excellent communication skills who can find and facilitate data-driven solutions for complex issues.
  • In this leadership role, candidate is expected to negotiate Customer Quality Agreements. This role also requires partnership with customers on PCN and PDN change management activities.
  • As a Senior Manager in Customer Quality Engineering for the Americas, the candidate is expected to lead a team of 10 Customer Quality Engineers. In this role he/ she will need to demonstrate exemplary prioritization skills coupled with organization skills so that ADI can execute to plans with our customers at the center of all our actions. The candidate will also need to demonstrate effective constructive confrontation skills as needed, to ensure that all the right resources at ADI are mobilized to address any customer concerns.

FAQs

What is the primary responsibility of the Director, Customer Quality Engineering at Analog Devices?

The primary responsibility includes managing key customer relationships across various sectors while focusing on quality aspects, including handling customer failure analysis requests, issue resolution, and improvement activities.

What qualifications are required for this position?

A Bachelor's degree in Electrical or Electronics Engineering or a related technical field is required, with a Master's degree preferred. Additionally, extensive experience in problem-solving, project management, and knowledge of semiconductor quality processes is desired.

Will the candidate need to travel for this role?

Yes, the candidate will need to travel locally, domestically (in the U.S.), and occasionally internationally, with travel expected to be around 10% of the time.

What key skills are necessary for this position?

Candidates should possess excellent analytical, verbal, and written communication skills, project management abilities, data analysis skills, and a comprehensive understanding of quality and failure analysis processes in semiconductors.

Is experience in customer quality engineering essential for this role?

Yes, a comprehensive understanding of quality, reliability, and failure analysis processes, particularly in semiconductors, is desired for this leadership role.

What are some of the specific quality standards and tools mentioned for this position?

Candidates should be familiar with commercial and automotive semiconductor standards such as APQP, PPAP, SPC, and FMEA, as well as issue resolution tools like 8D, 5-Why, and fishbone diagrams.

Does the role involve team management?

Yes, the candidate will lead a team of 10 Customer Quality Engineers, requiring strong prioritization and organizational skills.

Are there language requirements for applicants?

Fluency in English is required, and knowledge of an additional language is considered a plus.

What kind of culture does Analog Devices promote?

Analog Devices promotes a culture that values diversity and equal opportunity, ensuring all individuals have opportunities to succeed regardless of various legally protected characteristics.

What is the company’s stance on export licensing?

Applicants may need to go through an export licensing review process unless they are U.S. citizens, permanent residents, or protected individuals, as defined by law.

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Analog Devices

Global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge

Manufacturing & Electronics
Industry
10,001+
Employees
1965
Founded Year

Mission & Purpose

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY22 and approximately 25,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible.