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Director, Infrastructure and Operations

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TriMet

1mo ago

  • Job
    Full-time
    Entry Level
  • Portland

AI generated summary

  • You must have strong leadership skills, extensive experience in infrastructure management, knowledge of operational best practices, and the ability to oversee teams effectively.
  • You will oversee infrastructure management, ensure operational efficiency, lead strategic initiatives, manage teams, and collaborate with stakeholders to enhance service delivery and technology integration.

Requirements

  • Bachelor's Degree is required with a Bachelor's or Master's Degree in Computer Science or Information Technology being preferred.
  • Eight (8) years of total credited experience.
  • Eight (8) years of experience in network or systems management in a corporate environment.
  • Three (3) years of management experience in information systems group in a technically oriented computer and data communications environment.
  • Valid Oregon or Washington driver's license and good driving record in line with TriMet policy (required).
  • Or any equivalent combination of training or experience.

Responsibilities

  • - Ensures that infrastructure services are appropriate, effective, robust, and resilient. Directs the Infrastructure and Operations support teams that manage and support all aspects of: enterprise server and storage environments including virtual systems, eMail services, and backups on premise and cloud solutions; desktop equipment and mobile devices including virtual desktop technologies; data center and communication room equipment across the agency including fiber and copper allocation and inventory; telecom and phone systems including IVRs and call center systems; and enterprise-wide networking infrastructure such as MAN, WAN and LAN.
  • - Stays apprised of progress, issues, and approaches of IT projects at all phases of development and implementation.
  • - Evaluates new technologies, processes, and methods to ensure alignment with best practices in technology infrastructure, information security, and system operations.
  • - Ensures infrastructure is properly architected and sized to deliver reliable performance and ensure failover and recovery systems are in place, replacement schedules are followed, monitoring/alerting programs are in place, and proper inventories are maintained.
  • - Control, monitor, and approve budgets and operational forecasts for department, including capital expenditures, labor resources, and materials and supplies (M&S); accountable for monitoring own department. Identifies opportunities for containing costs, and may be responsible for increasing revenue. Accountability for budget includes direct reports’ monitoring.
  • - Provide overall leadership to managers in the selection, training, supervision, assignment, evaluation, and counseling of staff. Model and hold staff accountable for exemplary customer service through open communication, employee participation, performance management, and professional development. Oversees the work of contractors and consultants.
  • - Serves on a variety of boards, commissions, and committees, representing IT Operations and Infrastructure.
  • - Ensures processes, policies, and practices are interpreted and applied consistently and effectively. Ensures accountability and compliance with all current and applicable state and federal laws, agency policies and procedures, rules and regulations.

FAQs

What is the main responsibility of the Director, Infrastructure and Operations at TriMet?

The main responsibility of the Director, Infrastructure and Operations is to provide leadership and management of the team responsible for the engineering, design, planning, installation, and upgrades of all enterprise-wide IT infrastructure, ensuring that services are appropriate, effective, robust, and resilient.

What qualifications are required for this position?

A Bachelor's Degree is required; a Bachelor's or Master's Degree in Computer Science or Information Technology is preferred. Additionally, a candidate must have eight years of total credited experience, eight years of experience in network or systems management in a corporate environment, and three years of management experience in an information systems group in a technically oriented computer and data communications environment.

Is a specific driver's license required for this role?

Yes, a valid Oregon or Washington driver's license and a good driving record in line with TriMet policy are required.

What are the essential functions associated with this job?

Essential functions include ensuring the effectiveness and resilience of infrastructure services, managing support teams, overseeing budgets and operational forecasts, providing leadership to staff, and ensuring compliance with policies and regulations.

What type of work environment can be expected for this role?

The Director is expected to be onsite three days a week and will be part of a close-knit and high-performing leadership team reporting to the CIO.

What is the salary range for the Director, Infrastructure and Operations position?

The salary range for this position is between $161,877.00 and $242,817.00, with final offers determined by a candidate’s education, training, and relevant experience.

What kind of benefits does TriMet offer for this position?

TriMet offers a comprehensive benefits package including medical and dental plans, a defined contribution pension plan, long-term disability insurance, life and accidental death insurance, flexible spending accounts, paid sick leave, holidays, personal days, vacation days, and a free transit pass for employees and eligible dependents.

What is the selection process for this job?

The selection process includes an application review (which requires a cover letter and resume), panel interviews, and reference checks.

How does TriMet ensure diversity and inclusion in its workforce?

TriMet values diversity, equity, and inclusion and encourages applications from women and minority candidates, promoting a diverse and welcoming IT division.

What is the IT initiative associated with this role?

The role is associated with TriMet IT's multi-year initiative called "IT 3.0," aimed at improving the effectiveness, efficiency, and resiliency of operations within the IT department.

TriMet

How life moves.

Transportation
Industry
1001-5000
Employees
1969
Founded Year

Mission & Purpose

Working at TriMet means making connections. We believe providing a safe and reliable ride doesn’t just get people to work, school, shopping or the doctor’s office — it also opens doors to a stronger community and a better future. Our team of more than 3,000 does it all, from driving to fixing to planning, creating and communicating. What connects us is our commitment to making the Portland area a better place to live, through shared values like responsiveness, inclusivity and accountability.