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Director of HR Shared Services (HRSS)

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Ascension

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    People, HR & Administration
  • Germany, +15
    Remote

AI generated summary

  • You need a high school diploma with 5 years' experience (2 in leadership) or an associate’s/bachelor’s with 3 years' experience (2 in leadership), plus HR Shared Services expertise and strong leadership skills.
  • You will oversee HRSS operations, improve service delivery, manage quality control, guide a high-performing team, and ensure compliance while enhancing member engagement and efficiency.

Requirements

  • Licensure / Certification / Registration:
  • Required Credential(s):
  • None Required
  • Education:
  • High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
  • Additional Preferences
  • Key Qualifications & Skills:
  • Extensive experience in HR Shared Services, with a focus on service delivery, operations management, and continuous improvement.
  • Proven leadership ability to manage teams, develop strategies, and drive operational excellence.
  • Strong knowledge of HR technologies, including HR portals, case management systems, and telephony applications.
  • Expertise in benefits administration, leave management, and document management processes.
  • Excellent communication, problem-solving, and decision-making skills.
  • Strong focus on building inclusive, diverse, and high-performing teams.
  • Ability to work with minimal supervision, make decisive judgments, and lead initiatives that improve HR services and employee experiences.

Responsibilities

  • The Director of HR Shared Services (HRSS) is responsible for overseeing the strategic development, operations, and continuous improvement of the HR Shared Services program. This role includes managing all aspects of HRSS operations, ensuring high-quality service delivery, and fostering a culture of inclusion, collaboration, and efficiency.
  • Oversee the comprehensive HR Shared Services operations, including data administration, benefits administration (including annual benefits enrollment), leave administration, document management, associate call and case management, and vendor management.
  • Ensure seamless integration and operation across all HRSS functions to provide effective and efficient services to associates.
  • Create, monitor, and maintain service standards, performance metrics, and audit procedures.
  • Regularly evaluate and improve service delivery to ensure standards are consistently met and exceeded.
  • Establish and manage quality control processes to ensure consistent and high-performance levels.
  • Identify opportunities for continuous improvement within the HRSS operation and service delivery processes.
  • Lead initiatives that enhance the HR Service Delivery model, including HR Portals, Knowledgebase, Case Management, and Telephony applications.
  • Ensure timely escalation and resolution of customer concerns, following an established service hierarchy for accurate and efficient issue resolution.
  • Oversee the document management process, ensuring proper handling, storage, and maintenance of HR-related documents.
  • Lead efforts to improve the document management process, ensuring efficiency, compliance, and ease of access.
  • Drive the development and execution of effective HRSS operational strategies, including recruiting, training, coaching, and recognition programs.
  • Optimize workflow patterns, delineate duties and responsibilities, establish performance standards, and ensure appropriate staffing levels.
  • Foster a high-performing team environment with a focus on continuous development and performance excellence.
  • Provide escalation support, applying sound judgment to resolve complex issues and ensuring timely resolution of challenges.
  • Work independently and with minimal supervision while maintaining accountability for key decisions and outcomes.
  • Collaborate with HRSS leadership and other stakeholders to identify and implement process, policy, and system improvements.
  • Participate in cross-functional teams to implement new technologies and solutions that improve HRSS processes and services.
  • Lead initiatives that promote a culture of appreciation, belonging, inclusivity, diversity, and equity within HRSS operations.
  • Support the HR organization in driving a positive consumer and associate experience, enhancing employee engagement and satisfaction.

FAQs

Do we support remote work?

Yes, this position is remote with about 10% travel required.

What are the working hours for this position?

The schedule is full-time, following an 8-hour day shift, Monday to Friday.

What kind of benefits are offered for this role?

Benefits include paid time off, various health insurance options, retirement benefits with employer match, long-term and short-term disability, employee assistance programs, parental leave, adoption assistance, and tuition reimbursement.

Is there a requirement for specific certifications or licenses for this position?

No specific certifications or licenses are required for this role.

What is the minimum educational requirement for the Director of HR Shared Services position?

A high school diploma equivalency with 5 years of applicable experience (2 years in leadership/management) or an Associate's/Bachelor's degree with 3 years of applicable experience (2 years in leadership/management) is required.

What key qualifications are preferred for this position?

Preferred qualifications include extensive experience in HR Shared Services, proven leadership ability, strong knowledge of HR technologies, expertise in benefits administration and document management, and excellent communication skills.

What is the focus of the Director of HR Shared Services role?

The role focuses on overseeing the strategic development, operations, and continuous improvement of the HR Shared Services program, with an emphasis on service delivery and team culture.

Are there opportunities for career advancement within the organization?

Yes, Ascension offers career opportunities across various locations and aims to support the growth of its associates.

Does the organization support military families and veterans?

Yes, Ascension is a military-friendly organization that promotes career flexibility and offers benefits to support military families, spouses, veterans, and reservists.

Will my application be kept confidential?

Yes, Ascension is committed to providing equal employment opportunities and maintaining the confidentiality of all applicants in accordance with applicable laws.

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Ascension

A faith-based healthcare organization dedicated to transformation through innovation across the continuum of care.

Science & Healthcare
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 156,000 associates and 34,000 aligned providers. The national health system operates more than 2,600 sites of care – including 151 hospitals and more than 50 senior living facilities – in 21 states and the District of Columbia, while providing a variety of services including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension’s own group purchasing organization.