FAQs
What is the primary responsibility of the Director of Operations at Waldorf Astoria Berlin?
The primary responsibility of the Director of Operations is the effective operational management of the hotel to ensure that Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What qualifications are required for the Director of Operations position?
A degree or diploma in Hotel Management or equivalent is required, along with strong commercial acumen and experience in managing budgets, revenue proposals, and forecasting results.
Are there any preferred experiences for this role?
Yes, it is advantageous to have previous experience in a similar role and knowledge of hotel property management systems.
What leadership skills are expected from the Director of Operations?
Strong leadership skills are required to effectively manage and motivate the team to achieve high levels of performance and exceed targets.
How does the Director of Operations support team development?
The Director of Operations manages and develops the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
What is the working schedule for this position?
The position is full-time.
What kind of experience does Hilton look for in candidates?
Hilton looks for candidates with in-depth knowledge of the hotel/leisure/service sector and strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management.
How does one respond to Guest feedback in this role?
The Director of Operations seeks and responds to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
What is Hilton's vision?
Hilton's vision is "to fill the earth with the light and warmth of hospitality," which unites team members to create remarkable hospitality experiences every day.
What is the work environment like at Waldorf Astoria Berlin?
The work environment at Waldorf Astoria Berlin is focused on delivering exceptional guest experiences and is supported by a dedicated and passionate team.