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Director - Operations Management

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Tradeweb

5d ago

  • Job
    Full-time
    Expert Level
  • Banking & Finance
  • London

AI generated summary

  • You need significant operations experience in financial markets, strong team leadership, a relevant degree, and expertise in fixed income, along with excellent problem-solving and communication skills.
  • You will manage teams handling dealer interactions, clearing, and settlements, improve processes, ensure customer service, mitigate risks, and foster collaboration while developing team skills.

Requirements

  • Significant operations experience in financial markets
  • An experienced team lead / manager
  • Bachelor’s Degree completed or relative work experience required.
  • Ability to think creatively, strong problem-solving skills and results driven.
  • Solid track record of customer service / client facing skills.
  • Understanding front / middle / back-office workflow.
  • Excellent communication and presentation skills.
  • Demonstrated experience in fixed income markets.
  • Strong and proven analytical / problem-solving skills, time management skills and multi-tasking skills.

Responsibilities

  • Manage the team responsible for interactions with dealers regarding production and UAT systems, troubleshooting issues, connectivity, enhancements and product and protocol implementations.
  • Manage the team responsible for customer and dealer clearing and settlements.
  • Look for opportunities to improve and implement processes and procedures, potentially with automation.
  • Ensure top level customer service and understand priorities and impact.
  • Understand and mitigate operational risk.
  • Lead the team with a focus on collaboration, communication and career development by assessing and developing continual training needs of team members.
  • Knowledge of the platform, protocols and how the team interacts with third parties is crucial in understanding and resolving issues.
  • Communicate effectively with internal groups to drive consensus on business direction, seek input and share knowledge.

FAQs

What teams will I be managing as the Director of Operations Management?

You will be managing Tradeweb’s European Market Support, Clearing, and Settlement teams.

What is the primary responsibility of this role?

The primary responsibility is to ensure the continued growth and operational excellence of Tradeweb's electronic trading and regulatory reporting platforms.

What kind of clients utilize Tradeweb's platforms?

Clients across 65 countries, including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers, and retail clients, utilize Tradeweb's platforms.

What skills are essential for success in this role?

Essential skills include great communication, problem-solving abilities, a clear head under pressure, and a focus on talent development.

What experience is required for this position?

Significant operations experience in financial markets and experienced team lead/manager background are required.

What educational qualifications are necessary?

A Bachelor’s Degree or relative work experience is required.

What is emphasized regarding customer service in this role?

There is an emphasis on ensuring top-level customer service and understanding priorities and impact.

Will I need to work on process improvements?

Yes, you will need to look for opportunities to improve and implement processes and procedures, potentially with automation.

What will be required in terms of team leadership?

You will be required to lead the team with a focus on collaboration, communication, and career development, assessing and developing continual training needs of team members.

What specific market knowledge is important for this role?

A demonstrated experience in fixed income markets is crucial for this role.

How does Tradeweb value its workplace culture?

Tradeweb's culture is built on innovation, creativity, and collaboration, focusing on improving the way financial markets trade.

Is Tradeweb an equal opportunity employer?

Yes, Tradeweb Markets LLC is proud to be an Equal Employment Opportunity (EEO) employer, welcoming all qualified candidates regardless of minorities, females, protected veterans, disabled status, or Affirmative Action.

Tradeweb

Break through to more efficient, innovative and dynamic ways to trade

Finance
Industry
1001-5000
Employees
1996
Founded Year

Mission & Purpose

Tradeweb Markets Inc. (Nasdaq: TW) is a leading, global operator of electronic marketplaces for rates, credit, equities and money markets. Founded in 1996, Tradeweb provides access to markets, data and analytics, electronic trading, straight-through-processing and reporting for more than 40 products to clients in the institutional, wholesale and retail markets. Advanced technologies developed by Tradeweb enhance price discovery, order execution and trade workflows while allowing for greater scale and helping to reduce risks in client trading operations. Tradeweb serves approximately 2,500 clients in more than 65 countries. On average, Tradeweb facilitated more than US$1.2 trillion in notional value traded per day over the past four quarters.