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Director, People and Culture Business Partners

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HelloFresh

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Logistics
    People, HR & Administration
  • Toronto

AI generated summary

  • You need 7+ years in HR, 5+ in leadership, and 3+ in relevant industries. Experience with large teams, change management, and strong stakeholder skills is essential. Familiarity with legal frameworks is required.
  • You will lead a team, foster partnerships, implement People strategies, drive engagement, ensure compliance, and manage projects to improve business objectives and team effectiveness.

Requirements

  • A combination of 7+ years in human resources management with at least 5+ years of experience leading teams
  • 3+ years' experience in one or more of the following industries: shipping/logistics distribution centers, warehousing, manufacturing environments, retail, and customer-facing / customer-service environments
  • Experience supporting hourly, front-line employee populations of 500+
  • Experience in workforce planning/flex staffing, project management, and continuous or process improvement
  • Demonstrated experience leading change management initiatives, specifically in organizational design/structure, People program development and implementation, and/or People service delivery
  • Strong understanding of health and safety, employment, and human rights legislation in AB, BC and ON
  • Strong stakeholder management skills, especially in business partnering with senior business leaders and global counterparts
  • Excellent coaching and conflict resolution skills, with demonstrated experience in leading complex workplace investigations
  • Sound judgement and fair, ethical conduct with respect to employee relations and our highly diverse employee population
  • Ability to work within a quickly changing, high pressure environment and with a great deal of ambiguity
  • Ability to work varying shifts including weekends and evenings as dictated by business needs

Responsibilities

  • Set the vision, direction and culture of their team of People professionals (up to 15-20 professionals in various stages of their careers) by managing individual and team performance expectations and goals, monitoring real-time service levels, and holding their team accountable to meet and exceed performance targets
  • Fosters and maintains strong partnerships with stakeholders throughout the organization utilizing a matrixed shared services model from all of the following structures: Canadian market, North American cluster and Global organization
  • Working with the North American cluster People team and relevant global teams, identify, develop, and implement People strategies and programs to support operational and strategic business needs on a national level, including: employee relations, compliance, recruitment, onboarding, performance management, organizational design, compensation and benefits, learning and development, diversity and inclusion, and offboarding
  • Thoughtful ability to develop strategic relationships with your business partners by building trust and influencing business decisions. You can root cause issues quickly and uncover core issues using data, then lean in, consult with, and teach the business how decisions affect the network and/or individual sites, and create new mechanisms, as needed
  • Understand business goals and recommend thoughtful new approaches, policies, and procedures to affect continual improvements in business objectives, productivity, and development of the People team within the company
  • Deliver results in a fast-paced environment with a high volume workload supporting People functions and the business
  • Drive and direct all employee engagement efforts for senior leaders, front line managers and associates
  • Continuously innovate People solutions and process improvements by working closely with Canada People and Culture Managers to ensure standardization and alignment in People practices, approaches (subject to provincial legislation differences) and systems/tools
  • Lead projects at a national level, influence and build buy-in from stakeholders, and then drive execution and achievement of the key results using effective change management and project management skills
  • People and Culture Business Partner for national leaders supporting the organization, including coaching and advising on key areas such as performance management, employee relations, succession planning, and team effectiveness
  • Ensure legislative compliance across Canada, including the Employee Handbook and other policies, health and safety (i.e. training, certifications), hours of work, etc.
  • All other duties, as assigned

FAQs

What is the primary responsibility of the Director, People and Culture Business Partners?

The primary responsibility is to lead a team of People professionals in providing both strategic and hands-on support across HelloFresh's Distribution Centers, Production, Logistics Hubs, and Corporate locations, while ultimately delivering a stellar employee experience.

How many direct reports will this role have?

This role will have 5 direct reports and manage a team of 15-20 professionals.

What is the expected on-site presence for this role?

The role requires an on-site presence of a minimum of 3-4 days a week at a field location and 1 day a week at the Toronto HQ.

Is travel a requirement for this position?

Yes, the position requires the ability to travel an average of up to 50% of the time within Canada.

What are the key functions this position will oversee?

Key functions include employee relations, compliance, recruitment, onboarding, performance management, organizational design, compensation and benefits, learning and development, diversity and inclusion, and offboarding.

What industries should candidates have experience in?

Candidates should have experience in shipping/logistics distribution centers, warehousing, manufacturing environments, retail, and customer-facing/customer service environments.

What type of employee populations will the successful candidate support?

The successful candidate will support hourly, front-line employee populations of 500+.

What are some of the skills required for this role?

Required skills include strong stakeholder management, excellent coaching and conflict resolution skills, sound judgment, and the ability to work in a fast-paced, high-pressure environment.

What benefits will the Director receive?

Benefits include a box discount on HelloFresh products, health and dental benefits, generous vacation and PTO, a parental leave top-up program, and opportunities for growth and development.

Are there any specific legislative knowledge requirements for candidates?

Yes, candidates should have a strong understanding of health and safety, employment, and human rights legislation in Alberta, British Columbia, and Ontario.

What is the company’s stance on Diversity and Inclusion?

HelloFresh is committed to diversity, equity, and inclusion efforts, supported by impactful employee resource groups like FreshPride and Women Empowered.

What is the work culture described in the job posting?

The work culture promotes fun and engagement through team socials, company days, and encourages a good work-life balance with generous time off policies.

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HelloFresh

We change the way people eat forever.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day. Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry. Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs.

Culture & Values

  • Speed and Agility

    We make quick but informed decisions, we iterate and move faster than everybody else. We get things done here.

  • Data Drivenness

    We are data-driven because data is our vehicle to learn and to make decisions based on fact rather than gut-feeling.​​​​

  • Learning Never Stops

    We value those with a mindset that learning never stops, who always seek to better themselves and those around them, on both small and large scale.

  • Egoless Environment

    We operate in an egoless environment, where we want you to speak up and challenge the status quo.​​​

  • Relentless Prioritisation

    We stay laser focused and prioritise even if there are 100 things that require our attention.

  • Customer Centricity

    Whether we are designing new products or engaging with customers, we strive to keep their needs and interests at the forefront of everything that we do.​​​​​

  • Long-Term Orientation

    We build for the long-term. We move with speed and agility today to create a scalable and sustainable organization for tomorrow.