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Director, Relationship Management, French Speaking

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S&P Global

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Government & Politics
  • Johannesburg

AI generated summary

  • You need fluency in French and English, energy industry experience, major account management skills, and strong communication abilities, preferably with S&P Global CI or similar products.
  • You will manage client relationships, drive service adoption, coordinate with internal teams, seek growth opportunities, prevent cancellations, and report on account health.

Requirements

  • Fluency in both French and English is essential.
  • Previous experience and a good understanding of the energy industry
  • Proven experience of managing major or complex accounts, preferably in commodity or financial information provider role
  • Broad understanding/ communication skills of the energy industry including understanding the personas of front, mid and back-office functions, as well as analysts
  • Previous use of S&P Global CI products is preferred
  • Previous use of Reuters, Bloomberg, GlobalView, DTN or other real-time services is preferred
  • Excellent communication and presentation (verbal/ written) skills, adds value to the relationship by distilling, summarizing, interpreting and communicating information to facilitate its usefulness
  • Proven leadership in managing multi-national global and/or strategic accounts, multi-cultural awareness and regional experience is preferred
  • Superior customer relationship management skills, proven ability to develop multiple level of relationships within an account of a strategic nature
  • Competent at creating and identifying needs using consultative sales techniques to lead sales such as PRG

Responsibilities

  • The Relationship Manager is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. As the client advocate, he/ she must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.
  • Managing Account Relationships
  • Taking responsibility for the experience the client has with S&P Global
  • Considers both the big picture as well as the day-to-day when managing the account
  • Develops and builds meaningful and lasting relationships with key and influential contacts
  • Effectively navigates around client organizations and leverages internal cross functional resources to create value
  • Continuous investigative and collaborative contact with clients to gather strategic information about their business, understands their issues, uncovers unrecognized problems providing solutions to them
  • As owner of service levels, co-ordinates with all other functions and third parties to help ensure service levels and value add offerings are attained and client needs are met
  • Acts as a broker of capabilities or services for client, advocates internally and facilitates the involvement of sales and other functions to achieve common goals for the client and for S&P Global CI
  • Understands the client usage of product/services and help define potential use cases or enhancements of new products to benefit client
  • Monitors and reports on the health of the relationship between S&P Global CI and Global Majors Accounts
  • Lead Generation - Driving Increased Usage and Adoption of New Services
  • Plays an instrumental role in the initial sales cycle by researching client business, identifying and qualifying leads, involving Commercial Manager to negotiate and close opportunities
  • Promotes non benchmark services and identifies new product development needs by working across functions within the customer organization to understand their needs and based on their industry knowledge, contribute relevant input to product launch and marketing plans.
  • Seeks out cross and up selling opportunities
  • Drives interest in trials and demonstrations, participating in their presentation, after providing appropriate customer contacts throughout the customer organization who would be involved in product discussions or testing
  • Retention
  • Close collaboration with the Commercial Managers
  • Prevents cancellations and mitigates risk by ensuring existing clients continue to derive value from S&P Global CI services
  • Ensures client derives value from enterprise-wide licenses to maintain loyalty by working closely with the Commercial Managers, Support and other functions, to drive increased usage and broad adoption
  • Reporting
  • Communicates potential client and/or market shifts, changes or reactions, as well as client needs back to appropriate levels
  • Monitors and reports on use of S&P Global CI services and usage levels
  • Contributes to Account Plan and participates in plan implementation
  • Work across regional boundaries with other RMs to ensure the client Account Plan is developed and executed consistently and effectively
  • Provides status risk and opportunity, product development needs
  • Updates CRM
  • Quarterly activity reporting

FAQs

What is the job title for this position?

The job title is Director, Relationship Management, French Speaking.

Is fluency in French required for this role?

Yes, fluency in both French and English is essential for this position.

What kind of experience is required for candidates?

Candidates should have previous experience and a good understanding of the energy industry, as well as proven experience managing major or complex accounts.

Is this a sales position?

No, the Relationship Manager position is a non-sales role that focuses on enhancing relationships with customers to provide value rather than direct sales.

What are the main responsibilities of the Relationship Manager?

Responsibilities include managing account relationships, generating leads, driving the adoption of new services, ensuring client retention, and reporting on client interactions and service usage.

Does this role involve travel?

The specific travel requirements are not mentioned in the job description, so it is advisable to inquire further during the interview process.

What kind of benefits do we offer?

Benefits include health care coverage, flexible time off, continuous learning resources, competitive pay, retirement planning, family-friendly perks, and additional lifestyle benefits.

Is previous use of S&P Global CI products necessary for this role?

Previous use of S&P Global CI products is preferred but not explicitly required.

Will the Relationship Manager work closely with other teams?

Yes, the Relationship Manager will collaborate closely with Commercial Managers and other internal functions to achieve client goals.

What location is this position based in?

The position is based in Dubai, United Arab Emirates.

How does S&P Global value diversity and inclusion?

S&P Global is committed to diversity, equity, and inclusion within its workforce and strives to reflect and serve the communities in which it operates.

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S&P Global

Finance
Industry
10,001+
Employees

Mission & Purpose

S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through sustainability and energy transition across supply chains, we unlock new opportunities, solve challenges and accelerate progress for the world. We are widely sought after by many of the world’s leading organizations to provide credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help the world’s leading organizations plan for tomorrow, today. For more information, visit www.spglobal.com. Our divisions include: – S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. – S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities. – S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. – S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility. – S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets. – S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.

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