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Director, US Operations

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Krispy Kreme

3mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Business, Operations & Strategy
  • Charlotte

AI generated summary

  • You need 10+ years in multi-unit management, 7+ years in food operations, strong leadership and communication skills, a high school diploma (Bachelor's preferred), and flexibility to travel and work irregular hours.
  • You will lead strategic initiatives, coach district managers, drive sales growth, ensure operational efficiency, promote safety and sanitation, and manage resources while maintaining customer satisfaction.

Requirements

  • Minimum of 10 years’ multi-unit management experience is required.
  • High school diploma or equivalent is required; Bachelor’s Degree highly preferred.
  • Minimum of 7 years’ operations management experience within the food industry is required; manufacturing/production experience preferred.
  • Considerable experience with food, management, production, and customer service is required.
  • Excellent communication, supervisory, and organizational skills required; must be agile and resilient in fast paced business environment.
  • Self-motivation, creativity, and adaptability
  • Strong communication, organizational, problem solving and leadership skills.
  • Pleasant disposition, sociable, accommodating nature, and enthusiasm.
  • Willingness and ability to travel extensively.
  • Ability to work nights and weekends and outside of normal business hours.
  • Must be computer literate. Excel, Word, PowerPoint skills a must.

Responsibilities

  • Lead and drive strategic efforts in achieving company objectives and priorities.
  • Cultivate culture of excellence in field operations and build teams to ensure alignment with company’s mission and values; provides strong leadership and coaching to district and general managers.
  • Responsible for the efficient, rapid, and thorough implementation of new store openings, DFD route expansion and acquisitions.
  • Lead district teams to achieve sale growth plans which may include goal setting, sales training, Hot Light times, retail sales, fundraising, and up-selling.
  • Accountable for ensuring that company store operations are implemented in accordance with company policy and meeting financial goals.
  • Offering innovative ideas for maximizing sales and coaching District Managers on opportunities for their respective districts.
  • Responsible for building and maintaining talent to support the needs of the business and anticipated open positions.
  • Proactively engage with customers, resolve complaints and act on their suggestions when appropriate.
  • Support and develop district managers through goal setting, training and accountability in controlling flow of ingredients and utilization of labor to ensure adequate production at the required quality level.
  • Work with district managers to implement operating methods and procedures designed to eliminate production problems and improve product quality.
  • Ensure that stores are following the production schedule to meet customer demands and manage labor hours.
  • Responsible for ensuring and promoting safety consciousness in stores including a high level of store sanitation and cleanliness, e.g., cleaning schedules, training, etc.
  • Ensure company stores are upkept properly including store facility and equipment; ensure that scheduled maintenance is occurring in a timely manner.
  • Ensure district and stores are staffed, support district managers with various employee relations matters.
  • Ensure the proper management of company resources responsibility including, inventory control.
  • Responsible for the effective an efficient communication and implementation of corporate and executive leadership.
  • Other duties as assigned.

FAQs

What are the primary responsibilities of the Director, US Operations at Krispy Kreme?

The Director, US Operations is responsible for overseeing daily operations, leading district managers, implementing strategic initiatives, achieving financial objectives, and ensuring customer satisfaction while fostering a culture of excellence.

What type of experience is required for this position?

A minimum of 10 years of multi-unit management experience is required, with at least 7 years in operations management within the food industry. Manufacturing or production experience is preferred.

Is a college degree necessary for this role?

A high school diploma or equivalent is required; however, a Bachelor's Degree is highly preferred.

What skills are important for the Director, US Operations?

Key skills include excellent communication, supervisory and organizational skills, problem-solving abilities, leadership skills, self-motivation, creativity, adaptability, and proficiency in computer software such as Excel, Word, and PowerPoint.

Is travel required for this position?

Yes, the Director, US Operations must be willing and able to travel extensively.

Does this position require working outside of normal business hours?

Yes, the Director, US Operations may need to work nights and weekends, as well as outside of typical business hours.

What benefits does Krispy Kreme offer for this position?

Benefits include comprehensive medical, vision, and dental insurance, employee discount programs, 401K plans, paid time off (PTO) and “dream” days, education reimbursement, life insurance, FSA/HSA plans, pet insurance, and more.

How does Krispy Kreme ensure a high level of safety and cleanliness in stores?

The Director, US Operations is responsible for promoting safety consciousness, ensuring high levels of store sanitation and cleanliness, and implementing cleaning schedules and training programs.

What is the company culture like at Krispy Kreme?

Krispy Kreme fosters a culture of excellence, teamwork, and customer satisfaction, emphasizing strong leadership, staff development, and alignment with the company's mission and values.

What additional responsibilities may be assigned to the Director, US Operations?

Other duties may include additional operational tasks or strategic initiatives as assigned by executive leadership.

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Krispy Kreme

Home of the Original Glazed Doughnut. 🍩 & ☕ since 1937.

Retail & Consumer Goods
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Krispy Kreme is a global doughnut company and coffeehouse chain known for its signature hot, fresh doughnuts, particularly the Original Glazed. The company focuses on creating joyful experiences by providing delicious treats and exceptional service. Krispy Kreme aims to bring smiles to faces through its high-quality products, community engagement, and memorable customer interactions with their ultimate mission to make the most awesome doughnuts on the planet every single day. With a commitment to freshness and quality, they strive to make every doughnut experience delightful and special.

Culture & Values

  • Make it Great

    We are masters of our craft, believing that awesomeness is not an act but a habit. We learn, we teach, and we share to grow our peeps and create our path, making our own destiny. We take pride in our wins yet we don’t take ourselves too seriously. We embrace the magic that is Krispy Kreme.

  • Make it Count

    We may be a global iconic brand, but we behave like a start-up, adaptable and looking toward the future. We think and act like owners because our passion means we’re personally invested in the success of our business. We care about holding true to our word, we own the outcomes. We love to recognize success stories, and always deliver kudos for positive change.

  • Make it with Heart

    Our greatest strength is the unique perspective of every Krispy Kremer. That’s why we respect all opinions and appreciate our differences. The care, passion, and heart that we bring to everything we do is what drives us to inspire customer wonder and love our communities, locally and across the globe.