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Dispatcher:in Alarmzentrale

  • Job
    Full-time
    Junior & Mid Level
  • Healthcare
    Facilities Management
  • Zürich

AI generated summary

  • You should have relevant training or experience in security, a clean record, flexibility for shifts, stress resilience, first aid certification, and good computer skills.
  • You will monitor alarm systems, manage communications, dispatch services, log incidents in software, and issue badges and keys in a 24/7 operation.

Requirements

  • Berufliche Grundausbildung mit Weiterbildung und/oder Erfahrung im Bereich Bewachung/Sicherheitsdienst von Vorteil
  • Einwandfreier Leumund
  • Bereitschaft zu unregelmässigen Arbeitszeiten (Schichtbetrieb mit Nacht- und Wochenendeinsätzen)
  • Psychische Belastbarkeit in Stresssituationen
  • Erste Hilfe-Ausbildung (BLS)
  • Gute EDV-Anwenderkenntnisse

Responsibilities

  • Besetzung der Alarmzentrale (3-Schichtbetrieb, 24h, 365 Tage)
  • Überwachung und Bedienung von Alarm-, Gebäudeleit- und Parking-Systemen
  • Entgegennahme und Weiterleitung von Anrufen auf Pikettstation und Helpdesk
  • Aufbieten von Servicetechnikern, Wachdiensten und Blaulichtorganisationen
  • Erfassen von Meldungen in diversen Softwares (MS-Office, SAP, Planon)
  • Badge- und Schlüsselausgabe

FAQs

What are the working hours for the Dispatcher position?

The Dispatcher role operates on a 3-shift system, 24 hours a day, 365 days a year.

What qualifications are required for this position?

A professional background with further education and/or experience in security services is preferred, along with a clean criminal record and good command of the German language in both spoken and written forms.

Is First Aid training required for this job?

Yes, a valid First Aid (BLS) certification is required.

Are there any specific technical skills needed for this position?

Good IT skills are needed, with experience in software applications like MS Office, SAP, and Planon being advantageous.

What kind of personality traits are ideal for a Dispatcher in the Alarm Center?

An ideal candidate is service-oriented, motivated, communicative, and resilient in stressful situations.

Will I need to work irregular hours?

Yes, the position requires flexibility for irregular working hours, including night and weekend shifts.

What is the application process for this position?

Interested candidates should submit a complete online application along with a photo and a recent criminal and debt register extract (not older than three months).

What kind of support does the company offer to its employees?

The company offers a responsible and interesting role with ample opportunity for initiative in an exciting professional environment.

Real Estate
Industry
10,001+
Employees
1952
Founded Year

Mission & Purpose

Bouygues Energies & Services is proud to be a Top Employer 2021. We are a client-focused facilities management and energy performance partner. We specialise in the diverse services and support needed to create and maintain efficient, comfortable and safe places to work or visit. Our infrastructure division provides civil and electrical engineering utilities services for the public / highways lighting, telecommunications and electrical networks. By investing time and resources into all our working partnerships, we facilitate positive and lasting change. Bouygues Energies & Services operates in over 25 countries worldwide and is part of the Bouygues Group – a global brand employing over 127,000 people in 100 countries within the construction, civil works, energy, services, telecommunications and media sectors.