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Dock Hand

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Abu Dhabi

AI generated summary

  • You must deliver excellent customer service, ensure safety in fuel operations, follow health protocols, maintain cleanliness, wear PPE, inspect work areas, and report incidents.
  • You will maintain marina cleanliness, ensure boat safety, assist customers, manage waste, supervise fuel operations, conduct safety checks, and support the administration team with fuel billing.

Requirements

  • Ensure that all customers receive a high standard of customer service and ensure hard stands and surrounding grounds are kept clean and tidy.
  • To ensure that all fuel service operations are conducted in accordance with stated operating procedures and safety practices.
  • Cooperate and comply with the FLHSS/ OHS processes and guidelines within Emirates Palace.
  • Take reasonable care of your own health and safety and that of others who may be affected by your acts or omissions at work.
  • Understand and follow the FLHSS procedures. Wear proper Personal Protective equipment where required.
  • Work in a safe manner and inspect your own work area prior to commencing duty.
  • Report any incident, damage, or unsafe condition.

Responsibilities

  • Ensure the marina is clean and tidy.
  • Walk marina arms to check all customers’ boats are safe and secure.
  • Ensure the marina does not host any unwanted hazards that could cause harm to people and to property.
  • Assist customers into and out of berths etc.
  • Provide an efficient service to members and guests.
  • Ensure all tasks are completed in accordance with the marina’s policy.
  • Ensure customers receive a clean and efficient rubbish and recycling service.
  • Assist in the berth allocations for casual and permanent customers.
  • Assist the Berth Master or Dock Master in towing boats to and from the marina. This must be done in a professional manner to ensure damage to vessels does not occur.
  • Provide rescue, salvage and fire-fighting service in conjunction with all waterfront staff.
  • Provide customers with a complimentary trolley service, and ensure all trolleys are clean and in good working order.
  • Conduct regular checks of safety equipment around the marina to ensure the equipment will work satisfactorily in an emergency.
  • Supervise fuel bowser operations.
  • Support the administration team in the processing of fuel bills.

FAQs

What are the main responsibilities of a Dock Hand?

The main responsibilities of a Dock Hand include ensuring the marina is clean and tidy, checking customers' boats for safety, assisting customers in and out of berths, providing efficient service, and ensuring compliance with marina policies.

What competencies are required for the role of Dock Hand?

Required competencies include ensuring customers receive a high standard of service, conducting fuel service operations safely, and maintaining cleanliness in the surrounding grounds.

Are there any specific health and safety compliance protocols to follow?

Yes, employees must cooperate with Occupational Health & Safety processes, take reasonable care of their own and others' safety, follow safety procedures, wear personal protective equipment when required, and report any incidents or unsafe conditions.

What core competencies are emphasized for this position?

Emphasized core competencies include humility, self-development, collaboration, team development, customer focus, driving results, and functional/technical skills.

Is customer service a significant part of the Dock Hand role?

Yes, providing high-quality customer service is a critical component of the Dock Hand position, ensuring that guests’ needs are anticipated and exceeded.

What is the role of a Dock Hand in emergency situations?

A Dock Hand is responsible for providing rescue, salvage, and fire-fighting services in coordination with all waterfront staff.

Do Dock Hands need to conduct regular safety checks?

Yes, Dock Hands are required to conduct regular checks of safety equipment around the marina to ensure it is functional in emergencies.

Will Dock Hands assist in managing fuel service operations?

Yes, Dock Hands will supervise fuel bowser operations and support the administration team in processing fuel bills to ensure safe and efficient handling.

Are Dock Hands required to maintain the marina’s cleanliness?

Yes, maintaining a clean and tidy marina is one of the primary responsibilities of a Dock Hand.

What kind of training or development opportunities are available for Dock Hands?

Dock Hands are encouraged to seek both formal and informal development channels to grow and be challenged in their roles.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.