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DOT Records Coordinator

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Sterling Insurance Company

Oct 12

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • United States
    Remote
  • Quick Apply

AI generated summary

  • You need 1 year of customer service and office experience, a high school diploma, strong communication and organizational skills, Excel proficiency, and typing skills of 40 wpm.
  • You will monitor CCFs for errors, review results, enter donor information accurately, respond to client inquiries, assist with MRO documentation, and support compliance team coverage as needed.

Requirements

  • One year of customer service and general office experience
  • High School Diploma or equivalent
  • Exceptional oral and written communication skills with an attention to details.
  • Strong organizational skills and ability to prioritize workload.
  • Strong customer service skills.
  • Computer literate with Microsoft products such as Windows, Internet Explorer, Microsoft Word and including advanced Excel knowledge.
  • Basic typing skills at 40 wpm.

Responsibilities

  • Monitors CCFs for errors and ensures completion of corrective documentation
  • Review and release results
  • Accurately enters donor result information
  • Process results within TAT and accuracy KPIs
  • Respond to phone inquiries from clients and collection sites
  • Assists clients in researching and making refusal or flawed to test determinations
  • Assists MRO team in obtaining all necessary paperwork for MRO files
  • Support compliance team for PTO coverage

FAQs

What is the job title for this position?

The job title is DOT Records Coordinator.

Is this position full-time or part-time?

This position is full-time.

Is the DOT Records Coordinator role exempt or non-exempt?

The DOT Records Coordinator role is non-exempt.

Where is this position located?

This position is U.S. remote.

What are the main responsibilities of the DOT Records Coordinator?

The main responsibilities include reviewing, preparing, processing, and releasing negative and flawed drug test results, monitoring CCFs for errors, entering donor result information, and responding to inquiries from clients and collection sites.

What qualifications are required for this position?

Required qualifications include one year of customer service and general office experience, a high school diploma or equivalent, exceptional communication skills, strong organizational skills, computer literacy with Microsoft products, and basic typing skills at 40 wpm.

What is the salary range for this position?

The salary range for this position is $16.00 - $18.00 per hour or the minimum wage in your local market, whichever is greater.

What benefits are offered to employees in this position?

A full range of benefits is offered, including medical, financial benefits, unlimited sick time, 22 days of vacation annually, parental leave, and more.

How can applicants apply for this position?

Applicants should apply via Sterling’s internal or external careers site.

Is Sterling an equal opportunity employer?

Yes, Sterling is an equal opportunity employer and prohibits discrimination based on various characteristics as outlined in the job description.

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Sterling Insurance Company

Providing peace of mind and financial stability to our policyholders before, during, and after the unexpected occurs.

Finance
Industry
11-50
Employees
1895
Founded Year

Mission & Purpose

Since 1895, the mission of Sterling Insurance Company has been to provide "unexcelled service and sound insurance protection" to its policyholders. And for over a century, we've delivered on our promise. In our first one hundred years, we've succeeded by doing two things exceedingly well. First, we've built a solid financial base on which our policyholders can rely. Our reserves and investment strategies are designed to assure that we can always meet our obligations. Second - and of equal importance - we strive to build solid relationships with those whom we work: our policyholders; our agents; our employees; and the community in which we live and conduct business. This has given us a direct and personal understanding of the needs and goals of our business partners.