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Dry Cleaner

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Dubai

AI generated summary

  • You need a high school diploma, 2 years in luxury dry cleaning, and knowledge of fabrics. Strong English skills, attention to detail, and flexibility for overnight shifts are essential.
  • You will operate dry-cleaning machines, pre-spot stains, wash and inspect garments, assist with pressing, maintain clean facilities, respond to guest inquiries, and ensure high-quality service.

Requirements

  • High School Diploma or equivalent.
  • Vocational Diploma in Textiles, Fabric Care, or a related field is preferred.
  • Minimum of 2 years of experience working as a dry cleaner in a luxury hotel environment.
  • Experience in the Middle East is an advantage.
  • Proficient in operating dry-cleaning machinery and handling chemicals safely.
  • Strong knowledge of fabric types, stain treatment, and garment care techniques.
  • Effective verbal and written communication skills in English are required.
  • Arabic speaker is an advantage.
  • High level of attention to detail, with the ability to organize and manage multiple tasks effectively.
  • Professional appearance and demeanor.
  • Strong problem-solving skills.
  • Ability to stand for long periods and perform tasks that require physical effort.
  • Flexibility to work overnight shifts as required.

Responsibilities

  • Operate dry-cleaning machines and handle chemicals safely, ensuring that all garments are treated according to their specific care instructions.
  • Identify and pre-spot stains on garments before processing, using the correct products and methods to prevent damage.
  • Utilize the correct washing and drying programs for different types of garments, ensuring optimal results without compromising fabric quality.
  • Perform hand washing of delicate garments when necessary, following the prescribed care instructions.
  • Inspect each garment before and after cleaning to ensure it meets the hotel's quality standards. Notify guests through an information card if any stains could not be removed.
  • Assist with pressing and finishing garments to maintain a professional appearance and high standard of service.
  • Keep the laundry area clean and organized, ensuring all equipment is well-maintained and safe to operate.
  • Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
  • Support and collaborate with the laundry valet and other team members to ensure efficient operation of laundry services.
  • Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service.
  • Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
  • Respond promptly and professionally to guest inquiries related to laundry services, providing assistance and resolving any issues with a positive attitude.
  • Take ownership of guest complaints related to laundry services, ensuring they are resolved to the guest’s satisfaction.
  • Engage with guests when applicable, ensuring customer satisfaction in accordance with MOHG Legendary Quality Experiences (LQEs).
  • Create WOW moments to surprise and delight in-house guests.

FAQs

What responsibilities does a Dry Cleaner have at Mandarin Oriental Downtown, Dubai?

A Dry Cleaner is responsible for operating dry-cleaning machines safely, identifying and pre-spotting stains, utilizing appropriate washing and drying programs, inspecting garments, assisting with pressing and finishing, and maintaining a clean and organized laundry area.

What qualifications are required for the Dry Cleaner position?

A High School Diploma or equivalent is required, with a vocational diploma in Textiles, Fabric Care, or a related field preferred.

How much experience do I need to apply for the Dry Cleaner role?

A minimum of 2 years of experience working as a dry cleaner in a luxury hotel environment is required. Experience in the Middle East is an advantage.

What technical skills are necessary for this job?

Proficiency in operating dry-cleaning machinery and safely handling chemicals, along with strong knowledge of fabric types, stain treatment, and garment care techniques, are necessary.

Is knowledge of Arabic beneficial for this position?

Yes, being an Arabic speaker is an advantage, but effective verbal and written communication skills in English are required.

Are there any physical demands associated with the Dry Cleaner position?

Yes, the role requires the ability to stand for long periods and perform tasks that require physical effort.

Will I need to work overnight shifts?

Yes, flexibility to work overnight shifts as required is part of the job responsibilities.

How does the Dry Cleaner interact with guests?

The Dry Cleaner is expected to respond promptly and professionally to guest inquiries, assist with complaints, and create memorable experiences to ensure guest satisfaction.

What is the work environment like for a Dry Cleaner at Mandarin Oriental Downtown, Dubai?

The work environment promotes teamwork, encourages open communication, and focuses on maintaining high standards of service in a luxury hotel setting.

What type of garments and fabrics will I be working with?

You will be working with a variety of garments, including luxury clothing, uniforms, and delicate fabrics that require specialized care.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.