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Dual site Store Manager

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Saltrock

20d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations

AI generated summary

  • You should be an energetic retail professional with high visual merchandising standards, ready to step up from a Supervisor or as a Store Manager for a 40-hour contract.
  • You will manage staff, ensure excellent customer service, maintain stock, oversee merchandising, monitor sales performance, and foster relationships with Head Office while adhering to company policies.

Requirements

  • We are looking for a fun, energetic and enthusiastic person to come aboard as a Dual Store Manager of our Padstow and Cornwall Services stores on a 40 hour contract. You will have already worked in Retail, have very high visual merchandising standards and maybe as a Store Manager or are an experienced Supervisor looking for your next step.

Responsibilities

  • Proactively build and maintain a professional commercial relationship throughout the business, whilst ensuring the company’s requirements are met.
  • Proactively build and maintain a professional commercial relationship with Head Office, DC and retail team to ensure the best commercial decisions for the store are made.
  • Ensure all customers are approached, engaged and proactively sold to. Providing the highest standards of customer service at all times.
  • Ensuring customers have a positive experience within the assigned store through the actions taken by all team members.
  • Ensure full adherence to all company policies and procedures including where relevant, centre procedures, with particular emphasis on health and safety of staff and customers.
  • Maintain high security awareness by ensuring that all company security procedures are complied with.
  • Accurately completes/understands commercial file - Monitor sales and enter commercial data in Commercial File.
  • Uses commercial file information to influence decisions and maximise commercial opportunities.
  • Ensure that all company and where applicable centre procedures are strictly adhered to.
  • Implements any markdown and price alterations within agreed timescales.
  • Ensure individual store is appropriately covered with staffing, ensuring peak trade periods are maximised.
  • Ensure personal expenses are kept to a minimum.
  • Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment.
  • Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels.
  • Merchandises product commercially ensuring visual merchandising principles and guidelines are adhered to ensure maximum sales.
  • Ensures stock is tidy, presentable, replenished and attractively merchandised.
  • Processes deliveries in a timely manner.
  • Ensures high standards of housekeeping including maintenance of stockroom standards.
  • Recruit and train new employees which meet Saltrock standards ensuring that all probationary requirements and individual reviews are carried out within the correct time scales.
  • Carry out induction of new staff ensuring that required competencies are demonstrated and all documentation is correctly completed then forwarded to Head Office and Line Manager as required.
  • Monitor and evaluate the development needs of staff ensuring appropriate coaching and training is provided to ensure needs are met.
  • Monitor performances of staff identifying any disciplinary issues or training needs and ensuring appropriate action as required.
  • Motivate team members to deliver exceptional service to all our customers both internal and external as an ambassador for Saltrock.
  • Ensure all team members deliver agreed service levels to customers. Maximising every sales opportunity.
  • Proactively seek feedback from competitors on performance to ensure we are aware of any factors that could affect trade.
  • Complete all administration tasks required correctly and on time.
  • Implement and maintain communication systems to staff, line manager and brands as required.
  • Ensure all communication tools provided by the business are utilised to benefit the store.
  • Ensure all communication with Head office, DC, retail team is polite, clear, concise and fit for purpose.
  • Ensures feedback on commercial performance is effectively communicated to all relevant parties.
  • To be responsible for the sales performance and standards of assigned store.
  • To maximise profitability by efficient management of resources.
  • To maximise sales in store by ensuring that all staff are fully trained and motivated. Ensuring that the store is appropriately merchandised to provide a positive shopping experience and the achievement of company budgeted profit.
  • Support the Retail Controller as required with retail responsibilities.

FAQs

What is the main focus of the Dual Site Store Manager role?

The main focus of the Dual Site Store Manager role is to provide exceptional customer service, manage and motivate team members, monitor and achieve sales targets, and ensure high visual merchandising standards in the Padstow and Cornwall Services stores.

How many hours will the Dual Site Store Manager work?

The Dual Site Store Manager will work on a 40-hour contract.

What previous experience is required for this position?

Candidates should have prior retail experience, ideally as a Store Manager or an experienced Supervisor looking to progress.

What are some key responsibilities of this role?

Key responsibilities include managing customer relationships, maintaining high standards of housekeeping and visual merchandising, monitoring sales performance, staff recruitment and training, and ensuring compliance with company policies and procedures.

What benefits do employees receive?

Employees receive above statutory holiday entitlement (33 days per year), an additional paid day off for their birthday, a uniform allowance, a 50% discount on Saltrock and Crew Clothing products, 3 fully paid charity days, and life assurance (4 times salary).

What is the company culture at Saltrock like?

Saltrock fosters a fun, energetic, and enthusiastic culture, focused on outdoor passion, family spirit, and community engagement.

Are there opportunities for professional development in this role?

Yes, as a Dual Site Store Manager, there are opportunities for professional development through training, coaching, and the chance to monitor and evaluate staff performance.

How is communication managed within the stores and with Head Office?

Communication is maintained through clear, polite, and concise interactions with staff, line managers, and Head Office, utilizing provided communication tools to ensure effective information flow.

What importance does Saltrock place on customer service?

Saltrock places a high priority on providing the best customer experience, ensuring all customers feel warm and welcome while receiving top-notch service from all team members.

Saltrock

Retail & Consumer Goods
Industry
201-500
Employees
1988
Founded Year

Mission & Purpose

Saltrock is the original British lifestyle brand, offering a stylish range of clothing and accessories for all the family. With a distinctive style and a focus on quality and value for money design, Saltrock offers uniquely British, lifestyle inspired collections at affordable prices.