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Dual-Site Studio Manager

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Trib3

Sep 3

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Amsterdam
  • Quick Apply

AI generated summary

  • You need 3+ years in management, strong sales and operational improvement skills, a knack for customer service, and the ability to adapt in a fast-paced, results-driven environment.
  • You will oversee operations, optimize processes, manage team performance, enhance customer service, drive sales, and ensure compliance with standards while meeting budget targets.

Requirements

  • Experience
  • Minimum 3 years in a managerial role with a track record of meeting financial targets and overseeing daily operations
  • Strong background in sales management – including forecasting, budgeting and reporting
  • Experience in implementing operational and process improvements
  • Demonstrated ability to deliver outstanding customer service
  • The Person
  • Fluent in English with excellent communication skills
  • Strong organisational skills and a proactive problem-solving attitude
  • Results-driven team player with a keen eye for commercial opportunities
  • Experience in a fast-paced environment with flexibility to adapt to business needs

Responsibilities

  • Oversee daily operations, ensuring adherence to the allocated budget and financial targets.
  • Implement and monitor process efficiencies, including optimising team methods and streamlining operations to boost sales effectiveness.
  • Manage supplier relationships, maintain adequate stock levels, and resolve maintenance issues to ensure studios are in compliance with health and safety standards.
  • Build and nurture a high-performing team through training, performance management, and development.
  • Support direct reports in fulfilling their responsibilities and maximizing their performance.
  • Enhance the team’s product knowledge, sales skills, and overall sales culture.
  • Lead by example by providing outstanding next-level customer service, in person, over the phone and via email.
  • Maintain front-of-house standards, including cleanliness and client check-in procedures.
  • Manage and resolve customer issues and complaints, ensuring high standards.
  • Drive a sales ethos to deliver targets and delivering exceptional customer.
  • Coach the team to excel in customer service and meet studio targets and KPIs.
  • Manage the sales funnel from lead generation to closing sales, ensuring effective and profitable execution.
  • Evaluate and monitor sales performance against organisational targets to allotted budget.
  • Forecast sales requirements, prepare budgets, analyse variances, and implement corrective actions to meet cluster objectives.
  • Set and manage sales targets across the cluster.

FAQs

What is the primary purpose of the Dual-Site Studio Manager role?

The primary purpose of the Dual-Site Studio Manager role is to oversee the operations and commercial performance of two studios, ensuring that daily operations align with financial targets and organizational goals.

What are the key responsibilities of the Dual-Site Studio Manager?

The key responsibilities include managing dual-studio operations, people management and development, providing exceptional customer service, driving sales management, and forecasting, budgeting, and reporting.

What specific experience is required for this position?

A minimum of 3 years in a managerial role with a track record of meeting financial targets, strong sales management experience, and a demonstrated ability to deliver outstanding customer service.

Is previous experience in a fast-paced environment necessary?

Yes, experience in a fast-paced environment is important, along with the flexibility to adapt to changing business needs.

What skills are essential for the successful candidate?

Essential skills include strong communication abilities, organizational skills, a proactive problem-solving attitude, and a keen eye for commercial opportunities.

What is the expected focus in terms of team management?

The expected focus is to build and nurture a high-performing team through training, performance management, and enhancing product knowledge and sales culture.

How does the Dual-Site Studio Manager drive sales performance?

The manager drives sales performance by fostering a sales ethos, coaching the team, and effectively managing the sales funnel from lead generation to closing sales.

What reporting is expected in this role?

The Dual-Site Studio Manager is expected to evaluate and monitor sales performance against targets, prepare budgets, analyze variances, and implement corrective actions.

Will I be in charge of customer service standards?

Yes, the Dual-Site Studio Manager will lead by example in providing outstanding customer service and maintaining high front-of-house standards.

What values does TRIB3 uphold in its mission?

TRIB3 aims to build a global fitness community where anyone can belong, bringing together people worldwide through next-level workout experiences.

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Trib3

We Sweat Together

Science & Healthcare
Industry
51-200
Employees
2015
Founded Year

Mission & Purpose

TRIB3 is a boutique fitness brand that offers unique, high-intensity group workout experiences in a stylish, community-focused environment. With a blend of cardio, resistance, and intensity training, TRIB3 delivers a personalised fitness journey designed to challenge participants while fostering a sense of belonging. The ultimate mission of TRIB3 is to create a global fitness community that connects people through shared experiences and transformative workouts. Their purpose is to inspire individuals to push their limits, improve their fitness, and enjoy an inclusive, motivational atmosphere that supports personal and collective growth.