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Duty Manager

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Places for People

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Bristol

AI generated summary

  • You must have supervisory experience in leisure, first aid skills, excellent customer service, NPLQ qualification, and a flexible schedule for shifts, including evenings and weekends.
  • You will manage staff, address customer concerns, boost memberships, prepare reports, attend meetings, and ensure the center runs efficiently, with a flexible approach to shifts.

Requirements

  • With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable.
  • As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates.
  • We are looking for someone with excellent customer service and leadership skills.
  • It is essential that you hold a NPLQ qualification.
  • You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

Responsibilities

  • This a varied and interesting role, as Duty Manager you will wear many hats!
  • Such as managing, recruiting and training staff,
  • dealing with customer's concerns,
  • driving up memberships,
  • preparing reports and attending meetings.
  • You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.
  • You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

FAQs

What is the role of a Duty Manager at Places Leisure?

The Duty Manager at Places Leisure is responsible for managing, recruiting, and training staff, addressing customer concerns, driving memberships, preparing reports, and representing the company to ensure the efficient day-to-day running of the centre.

What qualifications are necessary for the Duty Manager position?

It is essential to hold a National Pool Lifeguard Qualification (NPLQ) for the Duty Manager position.

Is previous experience required for this role?

Yes, previous experience in a supervisory or management capacity within a leisure facility is desirable for the Duty Manager role.

Are there any specific skills needed for the Duty Manager position?

Excellent customer service and leadership skills are essential for the Duty Manager position.

Will the Duty Manager be required to work on weekends or holidays?

Yes, the Duty Manager must have a flexible approach to work, including availability for shifts during evenings, weekends, and public holidays.

What are the benefits offered with the Duty Manager position?

Benefits include full health and fitness membership, a bonus scheme, flexible working options, opportunities for personal learning and development, access to a company pension scheme, healthcare cashback plan, and discounts on activities and services.

How does the application process work for the Duty Manager role?

Interested candidates must complete a simple 5-minute application process by uploading their CV and a supporting statement demonstrating how they meet the role's requirements.

Can I apply for the Duty Manager position using a mobile device?

Yes, if you are using a mobile device, ensure your CV is stored in the cloud with services such as Google Drive, OneDrive, or Dropbox for easy access during the application process.

Will the job closing date change?

Yes, the closing date may be brought forward if a large number of quality applications are received, so it is advisable to apply immediately to avoid disappointment.

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Places for People

Places for People is a leading affordable homes-led placemaker that believes places work when they work for everyone.

Real Estate
Industry
10,001+
Employees

Mission & Purpose

We are Places for People. Community is who we are and what we do. As the UK’s leading Social Enterprise, we believe we can improve our Customers’ lives through the Communities we build and look after. We do this by honouring our long-term commitment to creating and supporting thriving Communities where everyone matters – whether that be through the development of homes, schools, shops, community and leisure centres or providing access to job opportunities, training, and specialist support services. With over 50 years of experience in creating vibrant and diverse neighbourhoods, we own or manage over 230,000 homes, operate over 120 leisure facilities, and support more than 500,000 Customers. And we are set to deliver even more affordable homes over the next 10 years through our partnership with Homes England. We believe that Community matters, and with almost 11,000 People and 20 specialist companies within the organisation, we have the ability and expertise to create, develop and manage entire places, from supported living to luxury homes. Places for People is an organisation that turns profit into purpose, putting everything we earn back into our Communities, projects with social purpose, and creating and maintaining sustainable, thriving places.

Culture & Values

  • Support

    We’re always there to help customers and colleagues.

  • Positive

    We’re about a 'can-do' attitude, and encouraging others to achieve.

  • Integrity

    We’re open and honest, and always deliver on our promises.

  • Respect

    We treat people fairly and with understanding.

  • Innovative

    We're open to new ideas and not afraid of failure.

  • Together

    We achieve more by working well with others.