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Duty Manager

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Planet Organic Ltd

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You have retail leadership experience, a customer-focused approach, strong organizational skills, and a passion for organic, sustainable living.
  • You will lead the team, enhance customer experience, manage operations and inventory, ensure food safety, handle finances, and provide administrative support for optimal store performance.

Requirements

  • Retail Experience: Previous experience as a Duty Manager or Team Leader in a retail environment, with a proven track record of managing teams and delivering exceptional results.
  • Proven Leadership: You’ve got experience leading teams, with a knack for fostering collaboration, enthusiasm, and motivation to drive high performance.
  • Customer-Centric: A natural communicator, you lead by example and know how to make every customer feel valued.
  • Operational Know-How: You’re organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
  • Passionate About Health & Well-being: You share our passion for organic, sustainable living and are excited to inspire others about the benefits of our products.

Responsibilities

  • Team Leadership: Lead, motivate, and support your team to deliver outstanding customer service. Ensure the team is equipped with the right tools, training, and knowledge to succeed and grow.
  • Customer Experience: Provide a welcoming and enjoyable experience for every customer. Lead by example on the shop floor, assisting customers and resolving any concerns with a positive attitude and quick action.
  • Sales & Performance: Maximise store performance by achieving sales targets, monitoring KPIs, and helping your team understand how they can contribute to success.
  • Operational Efficiency: Oversee store operations, ensuring everything runs smoothly—from inventory management to product displays, stock levels, and more. Keep an eye on the details to ensure nothing is overlooked.
  • Staff Management: Support recruitment, training, and development of team members. Create a positive working environment where everyone feels valued and motivated to contribute their best.
  • Inventory & Stock Control: Ensure stock levels are maintained, with careful attention to sales trends, stock rotation, and merchandising to avoid wastage and ensure product availability.
  • Food Hygiene & Health & Safety: Ensure high standards of food hygiene and safety are maintained throughout the store. Comply with all health and safety regulations to ensure the safety and well-being of both staff and customers.
  • Financial Responsibility: Assist with managing expenses, tracking budgets, and preparing reports to ensure we meet our financial goals while maintaining operational excellence.
  • Administrative Support: Handle essential paperwork, including payroll, schedules, and performance reviews. Support the management team with day-to-day administrative tasks as needed.

FAQs

What are the main responsibilities of a Duty Manager at Planet Organic?

The main responsibilities include team leadership, enhancing customer experience, maximizing sales and performance, overseeing operational efficiency, managing staff, maintaining inventory and stock control, ensuring food hygiene and health and safety standards, financial responsibility, and providing administrative support.

What qualifications are required to apply for the Duty Manager position?

The ideal candidate should have previous retail experience as a Duty Manager or Team Leader, proven leadership skills, a customer-centric approach, operational knowledge, and a passion for health and well-being.

What benefits does Planet Organic offer to Duty Managers?

Benefits include a 35% colleague discount across all stores, excellent career development opportunities, 28 days of holiday per year (pro-rata), access to a salary sacrifice scheme with discounts on bikes and Apple products, discounted life assurance, dental, and travel insurance, and participation in the company pension scheme.

Is experience in retail mandatory for this role?

Yes, previous experience in retail, particularly as a Duty Manager or Team Leader, is required for this position.

What kind of work environment can I expect as a Duty Manager at Planet Organic?

You can expect a positive working environment where teamwork is valued, everyone is motivated to contribute their best, and health and sustainability are prioritized.

How does Planet Organic support professional development for Duty Managers?

Planet Organic provides excellent opportunities for career development and progression, ensuring that Duty Managers have access to the resources needed to grow in their careers.

What is the focus of Planet Organic as a company?

Planet Organic focuses on health for communities by providing organic, natural, and sustainable products, offering expert advice, and acting sustainably and ethically in business practices.

Will I have the opportunity to lead a team as a Duty Manager?

Yes, as a Duty Manager, you will lead, motivate, and support your team to deliver outstanding customer service and achieve store goals.

What is expected in terms of customer interaction for this role?

You will be expected to provide a welcoming and enjoyable experience for every customer, assist them on the shop floor, and resolve any concerns with a positive attitude.

Are there specific health and safety standards that need to be adhered to in this role?

Yes, high standards of food hygiene and safety must be maintained throughout the store, in compliance with all health and safety regulations.

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Planet Organic Ltd

The original organic supermarket, where good advice and hand-selected produce has always been part of the service.

Retail & Consumer Goods
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

Planet Organic is a retailer focused on offering a wide range of organic and natural products, including groceries, health and beauty items, and supplements. Their ultimate mission is to promote healthier lifestyles by providing high-quality, sustainable, and ethically sourced products. The company's purpose is to support the well-being of their customers and the environment, fostering a community centred around health, sustainability, and organic living.