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Duty Manager

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Birmingham

AI generated summary

  • You should have supervisory experience in leisure, first aid skills, excellent customer service and leadership abilities, and be flexible for shifts, including evenings and weekends.
  • You will manage staff, handle customer concerns, boost memberships, prepare reports, attend meetings, lead the team, and ensure seamless center operations while working shifts, including evenings and weekends.

Requirements

  • - Previous experience in a supervisory/management capacity within a leisure facility would be desirable
  • - First aid experience would set you apart from other candidates
  • - Excellent customer service and leadership skills
  • - Flexible approach to work being open to working shifts including evenings, weekends, and public holidays

Responsibilities

  • - managing, recruiting and training staff
  • - dealing with customer's concerns
  • - driving up memberships
  • - preparing reports
  • - attending meetings
  • - representing the Places Leisure
  • - leading a team
  • - ensuring the efficient day to day running of the centre
  • - being open to working shifts including evenings, weekends and public holidays

FAQs

What is the role of a Duty Manager at Places Leisure?

The Duty Manager will manage, recruit, and train staff, address customer concerns, drive up memberships, prepare reports, and ensure the efficient day-to-day running of the leisure centre.

What type of experience is preferred for this role?

Previous experience in a supervisory or management capacity within a leisure facility is desirable.

Are there any specific qualifications required?

While not mandatory, first aid experience is beneficial since the Duty Manager will become one of the registered first aiders.

What are the working hours for this position?

A flexible approach to work is required, including shifts that may encompass evenings, weekends, and public holidays.

What kind of benefits do you offer?

Benefits include a full health and fitness membership, a bonus scheme, flexible working options, opportunities for personal development, a pension scheme, and discounts on activities and services.

How can I apply for this role?

You can apply by completing a simple 5-minute application process, uploading your CV and a supporting statement that demonstrates how you meet the requirements of the role.

Is there an opportunity for progression within the company?

Yes, Places for People Group offers ongoing personal learning and development opportunities which can aid career progression.

What is the company culture like at Places for People?

The company values its people and applies the same philosophy to its team as it does to the communities it serves, emphasizing appreciation and support.

When should I apply for the Duty Manager position?

It is advisable to apply immediately, as the closing date may be brought forward if a large number of quality applications are received.

Do I need to upload my CV in a specific format?

If using a mobile device, ensure your CV is stored in the cloud, as the application currently supports Google Drive, OneDrive, and Dropbox.

Places for People is a leading affordable homes-led placemaker that believes places work when they work for everyone.

Real Estate
Industry
10,001+
Employees

Mission & Purpose

We are Places for People. Community is who we are and what we do. As the UK’s leading Social Enterprise, we believe we can improve our Customers’ lives through the Communities we build and look after. We do this by honouring our long-term commitment to creating and supporting thriving Communities where everyone matters – whether that be through the development of homes, schools, shops, community and leisure centres or providing access to job opportunities, training, and specialist support services. With over 50 years of experience in creating vibrant and diverse neighbourhoods, we own or manage over 230,000 homes, operate over 120 leisure facilities, and support more than 500,000 Customers. And we are set to deliver even more affordable homes over the next 10 years through our partnership with Homes England. We believe that Community matters, and with almost 11,000 People and 20 specialist companies within the organisation, we have the ability and expertise to create, develop and manage entire places, from supported living to luxury homes. Places for People is an organisation that turns profit into purpose, putting everything we earn back into our Communities, projects with social purpose, and creating and maintaining sustainable, thriving places.

Culture & Values

  • Support

    We’re always there to help customers and colleagues.

  • Positive

    We’re about a 'can-do' attitude, and encouraging others to achieve.

  • Integrity

    We’re open and honest, and always deliver on our promises.

  • Respect

    We treat people fairly and with understanding.

  • Innovative

    We're open to new ideas and not afraid of failure.

  • Together

    We achieve more by working well with others.