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Duty Manager

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Places for People

23d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sports & Fitness
    Facilities Management
  • Southampton

AI generated summary

  • You need supervisory experience in a leisure facility, first aid knowledge, excellent customer service and leadership skills, and a NPLQ qualification.
  • You will manage and train staff, address customer concerns, boost memberships, prepare reports, and ensure smooth daily operations while working flexible shifts, including evenings and weekends.

Requirements

  • With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable.
  • As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates.
  • We are looking for someone with excellent customer service and leadership skills.
  • It is essential that you hold a NPLQ qualification.

Responsibilities

  • This a varied and interesting role, as Duty Manager you will wear many hats!
  • Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings.
  • You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.
  • You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

FAQs

What is the main responsibility of a Duty Manager at Places for People Group?

The Duty Manager is responsible for managing, recruiting, and training staff, addressing customer concerns, driving up memberships, preparing reports, and ensuring the efficient day-to-day running of the leisure centre.

Is prior experience required for this role?

Yes, previous experience in a supervisory or management capacity within a leisure facility is desirable for the Duty Manager position.

What qualifications are necessary for this role?

It is essential to hold a National Pool Lifeguard Qualification (NPLQ) for the Duty Manager position.

What kind of work schedule should I expect?

The role requires a flexible approach to work, including the willingness to work shifts during evenings, weekends, and public holidays.

What benefits does Places for People Group offer to its employees?

Benefits include full health & fitness membership, a bonus scheme, flexible working options, opportunities for personal development, access to a company pension scheme, discounts on activities, and more.

How can I apply for this position?

You can apply by following the simple 5-minute application process on our website, where you'll need to upload your CV and a supporting statement that demonstrates how you meet the role's requirements.

Can I find the job profile for more information?

Yes, the job profile is available for download on our website for more detailed information about the role.

Are members of staff appreciated and supported?

Yes, Places for People Group applies the same philosophy to their staff as they do to their communities, ensuring that team members are appreciated and supported.

Do I need to have first aid experience?

While not mandatory, having first aid experience would be advantageous as the Duty Manager will become one of the registered first aiders.

Will the position require overseeing a large team?

Yes, as a Duty Manager, you will be managing a large team and providing leadership.

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Places for People

Places for People is a leading affordable homes-led placemaker that believes places work when they work for everyone.

Real Estate
Industry
10,001+
Employees

Mission & Purpose

We are Places for People. Community is who we are and what we do. As the UK’s leading Social Enterprise, we believe we can improve our Customers’ lives through the Communities we build and look after. We do this by honouring our long-term commitment to creating and supporting thriving Communities where everyone matters – whether that be through the development of homes, schools, shops, community and leisure centres or providing access to job opportunities, training, and specialist support services. With over 50 years of experience in creating vibrant and diverse neighbourhoods, we own or manage over 230,000 homes, operate over 120 leisure facilities, and support more than 500,000 Customers. And we are set to deliver even more affordable homes over the next 10 years through our partnership with Homes England. We believe that Community matters, and with almost 11,000 People and 20 specialist companies within the organisation, we have the ability and expertise to create, develop and manage entire places, from supported living to luxury homes. Places for People is an organisation that turns profit into purpose, putting everything we earn back into our Communities, projects with social purpose, and creating and maintaining sustainable, thriving places.

Culture & Values

  • Support

    We’re always there to help customers and colleagues.

  • Positive

    We’re about a 'can-do' attitude, and encouraging others to achieve.

  • Integrity

    We’re open and honest, and always deliver on our promises.

  • Respect

    We treat people fairly and with understanding.

  • Innovative

    We're open to new ideas and not afraid of failure.

  • Together

    We achieve more by working well with others.