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Duty Manager

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sports & Fitness
  • London

AI generated summary

  • You must swim well, have sales experience, strong communication skills, a collaborative spirit, a positive attitude, and a passion for excellent customer service.
  • You will manage club operations, ensure member satisfaction, lead and support staff, conduct tours, oversee health and safety, achieve sales targets, and cover lifeguard breaks as needed.

Requirements

  • Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
  • Demonstrable sales experience
  • Excellent communication skills
  • Collaborative spirit
  • ‘Can do’ attitude
  • Passion for excellent customer service

Responsibilities

  • Be responsible for the smooth running of our club; including the opening and closing the club when on shift
  • Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.
  • Lead by example, support and guide your colleagues while upholding the highest quality standards.
  • Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides
  • Oversee health and safety protocols, addressing any issues swiftly and effectively.
  • Help achieve sales targets
  • Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

FAQs

What are the working hours for the Duty Manager position?

The Duty Manager position is part-time, requiring 16 hours per week.

What is the salary for the Duty Manager role?

The salary for the Duty Manager role is up to £26,750.56 pro rata depending on experience, plus sales commission.

What kind of experience is required for this position?

The position requires demonstrable sales experience and a strong ability to quickly learn about the business.

What qualities are important for a Duty Manager at Nuffield Health?

Important qualities include being enthusiastic, having excellent communication skills, a collaborative spirit, a 'can do' attitude, and a passion for excellent customer service.

Is swimming ability required for the Duty Manager role?

Yes, you must be able to swim to a high standard and be willing to undergo training to cover lifeguard breaks.

What are the key responsibilities of a Duty Manager?

Key responsibilities include ensuring the smooth running of the club, prioritizing member satisfaction, leading by example, conducting tours for prospective members, overseeing health and safety protocols, helping achieve sales targets, and supporting colleagues.

What benefits are offered as part of the Duty Manager position?

Benefits include annual leave, a healthcare plan, financial wellbeing support, a cycle to work scheme, gym membership, access to online GP services, occupational health support, physiotherapy services, and a season ticket loan.

Is there an opportunity for career advancement in this role?

Yes, there is an opportunity to advance your career while being part of a supportive team at Nuffield Health.

How can I apply for the Duty Manager position?

You can start your application right away, as Nuffield Health considers applications as they receive them and may close adverts early based on application volume.

What is the location of the Duty Manager position?

The Duty Manager position is located at Nuffield Health Chingford Fitness & Wellbeing Club in London.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Welcome to Nuffield Health, the UK’s leading not-for-profit healthcare organisation*. As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities – all to realise our vision to build a healthier nation. What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future – wherever they are on their journey. All for the public benefit. So, it’s no surprise that we’re trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation. We’re committed to our vision of building a healthier nation. Welcome to Nuffield Health. Specialists in you.