FAQs
What is the role of the E-Commerce Customer Service Associate at Vivienne Westwood?
The E-Commerce Customer Service Associate is responsible for liaising with customers via live chat, telephone, and email to increase order values and assist with their queries. The role involves providing exceptional customer service and maintaining high standards while managing customer interactions across various platforms.
Is fluency in Italian required for this position?
Yes, fluency in Italian is essential for this role as you will be communicating with Italian-speaking customers.
What are the key responsibilities of the E-Commerce Customer Service Associate?
Key responsibilities include providing outstanding customer service, handling customer queries, communicating with team members regarding shipping and inventory, managing returns and exchanges, and monitoring customer queries across platforms.
What qualifications and experience are required for this position?
Candidates should have a minimum of 2 years of experience in an E-commerce Customer Service environment, experience with CRM systems is highly advantageous, and a high level of multi-tasking skills is required.
What technical skills are beneficial for this role?
Beneficial technical skills include knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud, proficiency in Microsoft Office Suite, and high-level IT and analytical skills.
What competencies are sought in the ideal candidate?
The ideal candidate should demonstrate exceptional communication skills, be a team player, self-motivated, possess excellent organizational and time management skills, and have strong analytical, verbal, and written communication abilities.
What benefits are offered to the E-Commerce Customer Service Associate?
Benefits include staff discounts, training opportunities, health and wellbeing support, a cycle to work scheme, a generous annual leave allowance, a pension scheme, and the chance to develop new skills and progress in one’s career.
Is this role remote or based in an office?
This role is based in the Merton office of Vivienne Westwood.
How does Vivienne Westwood demonstrate its commitment to employee welfare?
Vivienne Westwood offers an excellent benefits package, including private medical health insurance, employee assistance programs, gym discounts, and access to financial planning services, reflecting its care for employees and the environment.
What type of work environment can I expect in this role?
You can expect a customer-led environment that is fast-paced and interactive, where delivering exceptional standards of customer service is a priority.