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Ecommerce Customer Care Manager

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RHR

Sep 19

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have B2C customer interaction experience, team management skills, and preferably familiarity with NetSuite and Shopify.
  • You will manage the customer care team, ensure top-notch service across multiple channels, oversee the Shopify site, and collaborate on enhancing user experience.

Requirements

  • - Experience with B2C customer interaction in an online or offline environment
  • - Experience managing a team
  • - NetSuite and Shopify experience is preferable

Responsibilities

  • - Overseeing the day-to-day operations of the customer care team
  • - Providing a high standard of customer service to clients via phone, email, live chat and social media
  • - Managing the ecommerce Shopify website
  • - Working with the head of e-commerce to help improve site user experience

FAQs

What is the job title for this position?

The job title for this position is Ecommerce Customer Care Manager.

What type of company is offering this position?

This position is offered by a luxury lingerie company that is multi-award-winning and specializes in high-quality lingerie and nightwear.

What are the main responsibilities of the Ecommerce Customer Care Manager?

The main responsibilities include overseeing the day-to-day operations of the customer care team, providing high-standard customer service via phone, email, live chat, and social media, managing the ecommerce Shopify website, and collaborating with the head of e-commerce to improve site user experience.

What experience is required for this role?

Candidates need to have experience with B2C customer interaction in an online or offline environment, experience managing a team, and preferably familiarity with NetSuite and Shopify.

What is the salary range for this position?

The company is offering a competitive salary of up to £35,000.

Are there any benefits offered with this position?

Yes, the position offers hybrid and flexible working options, a private healthcare scheme, and bi-monthly company socials.

How can I apply for the Ecommerce Customer Care Manager position?

Interested candidates can apply by submitting their application through the designated job portal or contact method specified in the job listing.

What is the nature of the growth at the company?

The company is currently experiencing a significant period of growth, making it an exciting time to join the team.

What methods of communication will the customer care manager use to provide support?

The customer care manager will provide support via phone, email, live chat, and social media.

Is this a permanent position?

Yes, this is a permanent position within the company.

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RHR

We have been providing the very best recruitment services for over 30 years

Human Resources
Industry
51-200
Employees
1988
Founded Year

Mission & Purpose

Since 1988 we have been recruiting managerial and professional people for organisations ranging from large multi-nationals through to small family businesses. We have also worked for very large public sector bodies, such as the NHS, through to small voluntary sector undertakings employing less that ten people. Over the three decades we have been trading, we have built up a reputation for honesty and integrity and our business model is dependent on mutual trust and respect. Whether looking for a digital services manager in Manchester or an HR Business Partner in a healthcare firm, we will have the experience and expertise to provide a world class service. Our specialist teams include, E-Commerce & Digital, Finance, HR, General Management, Buying & Merchandising, Marketing, Hospitality and Leisure amongst many others. We also provide retained executive search assignments through to temporary and locum support. For those clients not wishing to have consultant input, our in-house advertising agency can provide a full range of global advertising services, from simple media booking to full creative input. Finally, by combining these two services, we can provide a comprehensive RPO (Recruitment Process Outsourcing) facility.