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EMEA Director of Resource Management (Creative Services)

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DEPT®

26d ago

  • Job
    Full-time
    Senior Level
  • Amsterdam

AI generated summary

  • You need at least 5 years in resource management, expertise in digital marketing, proficiency in tools and data analysis, strong communication skills, strategic thinking, and a collaborative mindset.
  • You will forecast hiring needs, optimize resource allocation, manage skill gaps, collaborate across teams, resolve conflicts, monitor performance metrics, and ensure compliance with policies.

Requirements

  • Extensive experience in strategic capacity planning (resource management) and utilisation optimization in the digital marketing industry, with a minimum of 5 years in resource management roles
  • Strong understanding of digital marketing, technology, and creative services and how projects are delivered and staffed to meet client expectations, on time and on budget
  • Proficiency in resource management software and tools
  • Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments
  • Strategic thinking and problem-solving abilities
  • Well organised, process-driven and dedicated, with an outgoing personality and can-do attitude
  • Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
  • Team-oriented mindset with a focus on collaboration
  • Ability to work in a fast-paced, dynamic environment

Responsibilities

  • Capacity Planning Strategy: Work closely with operations, client service, project managers, finance, and department heads to forecast hiring needs and ensure adequate capacity to meet revenue, project and sales needs.
  • Resource Optimisation: Identify and evaluate capacity constraints and opportunities within the organisation (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilisation optimisation.
  • Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
  • Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
  • Risk Mitigation: Proactively identify potential risks and challenges in capacity planning and develop strategies to mitigate them.
  • Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between capacity planning and client satisfaction.
  • Conflict Resolution: Act as a mediator in resource conflicts, prioritisation challenges, or overlapping project demands, ensuring equitable distribution of resources.
  • Performance Monitoring: Track key resource metrics and provide regular reports to regional and global leadership on resource utilisation, bench capacity, and nearshore and freelance ratios.
  • Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.

FAQs

What is the location for the EMEA Director of Resource Management position?

The position is based in London or Manchester.

What is the primary responsibility of the EMEA Director of Resource Management?

The primary responsibility is to ensure effective utilization of billable team members across the EMEA Creative & Media craft, balancing supply and demand of resources to meet business goals.

How many Resource Managers will the EMEA Director be responsible for?

The EMEA Director of Resource Management will be responsible for a team of 8 Resource Managers, with 4 direct reports.

What qualifications are required for this role?

Candidates should have extensive experience in strategic capacity planning and resource management in the digital marketing industry, with a minimum of 5 years in resource management roles.

Is experience in digital marketing necessary for this position?

Yes, a strong understanding of digital marketing, technology, and creative services is essential for effectively staffing projects to meet client expectations.

Can you describe the work environment for this role?

The work environment is fast-paced and dynamic, emphasizing collaboration across various departments, including operations, client services, and creative teams.

What tools should candidates be proficient in for this position?

Candidates should be proficient in resource management software and tools, as well as data analysis and forecasting tools.

What kind of benefits does DEPT® offer to employees?

DEPT® offers a competitive salary, hybrid working options, pension plans, private healthcare, mental health support, paid holidays, and other perks.

Is DEPT® committed to diversity and inclusion?

Yes, DEPT® takes pride in creating an inclusive workplace and actively seeks to recruit and nurture diverse talent from various backgrounds.

What is the company's approach to environmental responsibility?

DEPT® is committed to making a positive impact on the planet and has been Climate Neutral and B Corporation certified since 2021.

DEPT®

Pioneering tech and marketing to help brands stay ahead.

Technology
Industry
1001-5000
Employees

Mission & Purpose

We are a pioneering technology and marketing services company that creates end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Our team of 4,000+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. We are committed to making a positive impact on the planet and since 2021 have been Climate Neutral and B Corporation certified. We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech & marketing. We facilitate our pioneering spirit by investing in innovation, by leveraging our proprietary tech, data and knowledge platforms for all our clients worldwide. Our culture is ’big enough to cope and small enough to care. Simply put we can work for any brand in the world, but with the speed, agility, flexibility and personal relationships of a boutique agency.

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