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Employee Relations Associate

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Labcorp

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need an undergrad degree or equivalent, 1-2 years HR experience, MS Office proficiency, HRIS knowledge, confidentiality, problem-solving skills, flexibility, and strong communication abilities.
  • You will manage low-complexity ER cases, ensure accurate documentation, advise on policies, support global ER tasks, assist with compliance, and collaborate on improvements and projects.

Requirements

  • Undergraduate degree, or equivalent combination of education, training and work experience
  • 1 to 2 years HR experience at a global company and interest in employee relations
  • Experience with MS Office suite, particularly Excel, PowerPoint and Word
  • Experience with HRIS and case management systems, preferably Workday and Service Now
  • Ability to maintain confidentiality with sensitive issues
  • Ability to ask probing questions to ensure detailed and accurate information is placed into the case details
  • Ability to problem solve independently but escalates to ER Leadership for help if appropriate.
  • Flexibility and willingness to deal with competing priorities in a fast paced team environment
  • Strong verbal and written English communication skills.

Responsibilities

  • Handles low-complexity ER cases in accordance with established processes including US attendance, job abandonment and rehire eligibility requests.
  • Uses case management system as primary communication channel to ensure proper documentation and processes are followed when delivering ER guidance.
  • Ensures that case details, status and documentation are accurate and maintained in real time.
  • Accountable to service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative)
  • May speak directly with leaders or employees in other countries to resolve issues or seek clarity before offering guidance.
  • Learns to advise on some formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues, and performance matters)
  • Coordinates information with other ER team members to ensure compliance with federal state and local requirements.
  • Coordinates and supports other global tasks for the ER leadership team as necessary.
  • Assists managers and employees to find relevant policies, tools, documents, etc.
  • Collaborates on continuous improvement opportunities or ER projects if appropriate.

FAQs

What is the primary focus of the Employee Relations Associate role?

The primary focus is to support high-volume employee relations case work submitted by US leaders, along with other administrative tasks for the global Employee Relations team.

What kind of cases will the Employee Relations Associate handle?

The Employee Relations Associate will handle low-complexity ER cases, including US attendance issues, job abandonment cases, and rehire eligibility requests.

What systems will the Employee Relations Associate be using?

The Associate will use a case management system as the primary communication channel, and experience with HRIS and case management systems, preferably Workday and Service Now, is required.

What are the shift timings for this position?

The shift timings for the Employee Relations Associate position are second shift, from 2:00 PM to 11:00 PM IST.

Is there a requirement for prior experience in HR?

Yes, the position requires 1 to 2 years of HR experience at a global company and an interest in employee relations.

Are there any educational requirements for this role?

Yes, an undergraduate degree or an equivalent combination of education, training, and work experience is required.

What skills are necessary for the Employee Relations Associate position?

Necessary skills include experience with the MS Office suite, the ability to maintain confidentiality, problem-solving abilities, strong verbal and written English communication skills, and the ability to handle competing priorities.

Does this position involve collaborating with team members from other countries?

Yes, the Employee Relations Associate may speak directly with leaders or employees in other countries to resolve issues or seek clarity before offering guidance.

What is the company’s stance on diversity and inclusion?

Labcorp is proud to be an Equal Opportunity Employer, striving for diversity and inclusion in the workforce and actively not tolerating harassment or discrimination of any kind.

Is assistance available for candidates with disabilities?

Yes, individuals with disabilities who need assistance using online tools to search and apply for jobs or require accommodations are encouraged to visit the accessibility site or contact Labcorp Accessibility.

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Labcorp

In Pursuit of Answers

Science & Healthcare
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

Clear and confident health care decisions begin with questions. At Labcorp, we’re constantly in pursuit of answers. With unparalleled diagnostics and drug development capabilities, we accelerate innovation and provide insight to improve health and improve lives. Whether you’re a patient, provider, researcher or in the pharmaceutical industry, we’re here for you. More than 70,000 employees strong, we serve clients in more than 100 countries. Labcorp (NYSE: LH) reported revenue of $14 billion in FY 2020.